Business Analyst – IT & Technology Optimization
About The Position
The Business Analyst – IT & Technology Optimization will serve as the bridge between business stakeholders and the IT organization. This role is responsible for formalizing business requirements, converting user feedback into actionable work items, improving enterprise application utilization (including Litify and iManage), and supporting structured project intake and roadmap governance. The Business Analyst will play a critical role in maturing technology governance, enabling cross-functional prioritization, and improving adoption, reporting, automation, and workflow efficiency across the firm.
Requirements
- 5+ years of experience as a Business Analyst, Systems Analyst, or IT Program Analyst
- Experience gathering and documenting business and functional requirements
- Strong stakeholder facilitation skills across executive and operational levels
- Experience with enterprise application optimization and workflow analysis
- Strong analytical skills with experience building dashboards and reporting metrics
- Familiarity with structured project intake and governance processes
Nice To Haves
- Experience in a law firm or professional services environment
- Experience with Litify (Salesforce-based systems)
- Experience with iManage or enterprise document management systems
- Exposure to change management frameworks
- Experience working within or helping establish PMO structures
Responsibilities
- Partner with Practice Leaders, Operations, HR, Finance, and IT to gather and document business requirements
- Translate user pain points into clearly defined business and functional requirements
- Facilitate workshops and working sessions to redesign workflows by practice area
- Serve as liaison between technical teams and business stakeholders to ensure alignment
- Design and manage a formalized firmwide feedback intake process (surveys, forms, pilot groups)
- Convert stakeholder frustrations and operational gaps into tracked work items
- Develop and maintain dashboards tracking issue age, ownership, SLA, and status
- Partner with accountable business owners to ensure timely resolution
- Publish regular summaries of resolved issues and improvements
- Conduct feature utilization reviews across Litify, iManage, and collaboration platforms
- Analyze adoption data and identify underutilized modules
- Recommend and prioritize optimization opportunities
- Support deep-dive Litify workflow redesign, automation opportunities, and reporting improvements
- Assist with modernization of iManage configuration, including metadata, workspace templates, search refinement, and automation workflows
- Support the development and operation of a PMO-style project intake and management system
- Define and document project business cases and scoring criteria (impact, urgency, security, compliance)
- Assist in maintaining a 24–36 month technology roadmap
- Prepare reporting materials for Technology Leadership Committee and firm leadership
- Ensure projects have defined scope, measurable outcomes, and stakeholder accountability
- Partner with IT leadership to standardize change communication practices
- Contribute to release notes, training content, and stakeholder engagement plans
- Support development of structured onboarding and role-based learning paths
- Help build and organize a centralized knowledge repository (guides, FAQs, templates, training materials)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
