Business Analyst Intern

Presto • San Mateo, CA

3h • Hybrid

About The Position

Presto is the leading Voice AI company for restaurant drive-thrus, operating at scale in complex, noisy, customer-facing environments. As the AI partner to more than a dozen of the most iconic American restaurant brands, Presto is building one of the most impactful real-world applications of AI that directly impacts revenue, labor efficiency, and a magical guest experience for millions of people. AI is not a feature at Presto; it is the foundation of how we build, evaluate, and evolve our products. We operate at lightning-speed iteration cycles and are solving some of the hardest problems in Voice AI. We are backed by Remus Capital, were a Y Combinator company, and are headquartered in Silicon Valley. This may not be the right fit for you if you are looking for a traditional 9-to-5 environment. We move at the pace of AI. Change is constant, and roadmaps evolve quickly. Presto is for builders, experimenters, and problem-solvers who thrive in ambiguity, learn continuously, and are excited to shape the future of real-world AI alongside a high-performance team. The Opportunity: Presto is partnering with universities across the U.S. to place a select group of students inside restaurants where our AI system is already live. This internship sits at the intersection of technology, business, and operations. You'll play a critical role in helping us understand how our AI performs in real-world environments, analyzing interactions, identifying trends, and uncovering opportunities to improve both customer experience and business outcomes. This role can be performed on-site, remotely, or in a hybrid format, depending on location and business needs.

Requirements

• Highly analytical with strong attention to detail.
• Curious and proactive problem-solvers.
• Entrepreneurial in mindset. You take initiative and think beyond the task.
• Strong communicators who can clearly document insights.
• Comfortable working independently in a fast-paced environment.
• Interested in AI, technology, and business operations.
• All majors are encouraged to apply. Mindset and curiosity matter more than specific experience.

Responsibilities

• Listen to and review drive-thru orders handled by our AI system.
• Analyze interactions between customers, staff, and the AI.
• Identify patterns, trends, and anomalies in ordering behavior.
• Surface moments of friction, confusion, and success.
• Evaluate upsell performance and customer response.
• Document structured insights for product and operations teams.
• Flag urgent issues in real time when needed.
• Conduct in-store observations at restaurant locations depending on business needs and location.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed