Business Analyst, Intern

EQ Bank | Equitable Bank • Toronto, ON

1d • Hybrid

About The Position

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians. How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity. Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

Requirements

• Currently pursuing a Bachelor’s degree in Business, Computer Science, Engineering, Information Systems, or a related field
• Strong analytical, problem-solving, and communication skills with the ability to work across both business and technology stakeholders
• Familiarity with agile delivery practices and tools such as Jira and Confluence
• Ability to create clear documentation including business requirements, process flows, user stories, acceptance criteria, and presentation materials
• Understanding of software delivery concepts such as APIs, system integrations, data flows, and testing practices
• Ability to organize and prioritize work, manage multiple tasks, and follow through in a fast-paced environment
• Interest in digital product delivery, customer experience, and continuous improvement
• Self-starter who can take a concept and help drive it from discovery through delivery support

Nice To Haves

• Experience with process mapping, data analysis, or reporting tools such as Excel, Power BI, Visio, or similar tools is an asset

Responsibilities

• Providing Application Support and leading support issue analysis, production triage, and follow-up activities by helping document defects, capture business impact, and coordinate with delivery teams on resolution.
• Assist in gathering, clarifying, and documenting business, functional, and non-functional requirements for retail lending technology initiatives
• Support product discovery, process analysis, and solution definition by translating business needs into clear user stories, acceptance criteria, and delivery-ready artifacts
• Help manage and maintain product backlogs, priorities, and dependencies across cross-functional teams
• Contribute to process improvement, reporting, and stakeholder communication to support delivery outcomes and user experience
• Support the definition of business processes, target workflows, data requirements, and solution options in partnership with business and technology teams
• Create and maintain artifacts such as process maps, requirements documents, backlog items, feature briefs, and presentation materials
• Participate in agile ceremonies including backlog refinement, sprint planning, daily stand-ups, demos, and retrospectives
• Work closely with engineering, QA, and business stakeholders to clarify scope, resolve requirement questions, and support sprint delivery
• Assist with test scenario definition, user acceptance testing, defect triage, and validation of delivered capabilities against business needs
• Support status tracking, risk and dependency management, and preparation of delivery updates for stakeholders and leadership

Benefits

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive Career Development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

What This Job Offers

• Career Level: Intern