Business Analyst Intern - TX, WI

Xcel Energy•Eau Claire, WI

4d•Hybrid

About The Position

Xcel Energy is modernizing the systems and processes behind every customer interaction through its multi-year CIS Modernization Program. Within the program, the Customer Core organization is structured into functional towers that each own a major area of the customer lifecycle. This role sits on the Credit & Collections functional tower, which is responsible for the processes and system capabilities that manage customer credit, billing collections, payment arrangements, deposits, and past-due accounts. The Business Analyst Intern will support the Credit & Collections tower within the Business Transformation team, working alongside experienced business functional consultants and transformation leaders. The intern will help gather and document business requirements, support functional design workshops, and contribute to the analysis that shapes the future-state solution. This is a hands-on opportunity to learn business analysis on a large-scale enterprise transformation while building domain knowledge in the utility industry. The position is based in Boulder, Colorado, with a hybrid schedule and occasional collaboration at the program's Denver work location.

Requirements

Current student, Sophomore or higher
Enrolled in an accredited college or university and pursuing a degree in Finance, Accounting or Economics. Information Systems, Business Analytics, or Data Analytics / Data Science / Project Management
Minimal travel for this role (10-15%)
Able to work full-time during the summer (up to 40 hours a week)/ part time during the school year (up to 20 hours a week) and commuting to the designated work location in-person, per our hybrid work policy.

Nice To Haves

Coursework or projects involving business process analysis, requirements gathering, or data analysis.
Interest in the energy / utility industry or in large-scale technology transformation.
Familiarity with process mapping, flowcharting, or business analysis concepts.
Exposure to enterprise systems (e.g., SAP or other customer information / ERP platforms) — a plus, not required.
Experience with Microsoft Teams, SharePoint, or other collaboration tools.
Strong analytical and problem-solving skills with attention to detail.
Clear written and verbal communication skills.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Ability to organize information, manage multiple tasks, and follow through in a fast-paced team environment.

Responsibilities

Assist in gathering, documenting, and organizing business requirements for Credit & Collections processes and system capabilities.
Support requirements and design workshops — preparing materials and capturing notes, decisions, and action items for follow-up.
Help document current-state ('as-is') and proposed future-state ('to-be') processes, and maintain requirements traceability.
Compile and summarize data to support analysis, decision-making, and status reporting.
Coordinate with business subject-matter experts, functional consultants, and other towers to clarify open questions.
Support testing activities by helping document test scenarios and track results as capabilities are validated.