Business Analyst III (Health Plan Enrollment experience a must)

CareSource•Dayton, OH

7d•$83,000 - $132,800•Onsite

About The Position

The Business Analyst III plays a critical role in bridging the gap between business needs and technology solutions within the organization. This position involves participating on complex projects, collaborating with cross-functional teams, and providing insights to drive business improvements.

Requirements

Bachelor’s degree or equivalent years of relevant experience is required
A minimum of five (5) years of experience in requirements management is required
Strong analytical skills
Track record of successful requirements delivery
Ability to influence stakeholders at all levels
Proficient in Microsoft Office tools, including Outlook, Excel, Word, and Visio
Demonstrates applicable practical and experiential knowledge
Demonstrates fundamental awareness and understanding of basic business analysis skills and knowledge
Knowledge of IT development cycle and Agile Framework
Thorough understanding of business analysis principles, process, and applications/elicitation tools used for managing requirements
Thorough understanding of a project lifecycle, including processes, techniques and tools
Strong interpersonal and proven ability to establish effective working relationships with stakeholders at all levels
Excellent written and verbal communication skills
Ability to work independently and within a team environment
Effective listening and critical thinking skills
Effective problem-solving skills with attention to detail
Time management skills, ability to develop, prioritize and accomplish goals with a sense of urgency
Ability to multi-task and remain flexible during organizational and/or business changes
Customer service oriented

Nice To Haves

Master’s degree is preferred
Healthcare delivery and/or payer industry experience is preferred
Experience working with Azure DevOps, Service Now, JIRA, Modern Requirements, or equivalent suite of business requirements management tools and software development processes, including hybrid/agile, is preferred
Familiarity of the healthcare payer industry and knowledge of Medicaid, Medicare, and Marketplace is preferred
Familiarity of the healthcare payer industry and knowledge of Mergers and Acquisitions is preferred
IIBA, Six Sigma, ITIL, and/or Agile, Lean, SAFe Certifications preferred

Responsibilities

Lead collaboration efforts with stakeholders to identify business needs, gather requirements, and document actionable insights that align with organizational goals
Review project artifacts, including Business Cases and contracts, to ensure alignment with business objectives and requirements
Facilitate requirements elicitation sessions and participate in Feature refinement sessions to gather and document comprehensive requirements
Create, maintain, and align Features in ADO, ensuring proper tracking and organization through Parent/Child relationships and related links
Develop supporting diagrams, such as process flows and context diagrams, and assist the Business Owner with current or future state process flows
Ensure smooth transition and alignment with the Product Owner for features that are refinement ready
Utilize advanced modeling techniques to facilitate the elicitation and gathering of requirements for complex projects, ensuring thorough documentation and traceability
Recommend process improvement solutions that increase efficiency, reduce costs, and improve service delivery
Provide guidance and mentorship to junior analysts, fostering a culture of continuous improvement and knowledge sharing within the team
Work closely with IT, product owners, business stakeholders, and other departments to ensure clear alignment and understanding of requirements, facilitating communication and collaboration across teams
Take action on insights from dashboard and metric analysis to correct data and optimize business processes
Provide input on project status reports related to requirements and change control to the Program/Project Manager
Partner with Program/Project Manager to deliver Epics and Features to meet milestone dates
Partner with BA IV, Product Owner, BA Manager, and/or Program/Project Manager in resolving escalated items and escalate issues, risks, or blocked features
Prepare and present comprehensive reports, including findings, recommendations, and progress updates, to senior leadership and stakeholders as requested
Perform any other job duties as requested