Business Analyst II
About The Position
We need an analytical, curious problem solver to help drive the biggest change in the company’s history. At AAA Life, we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then join AAA Life, which has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America’s most trusted brands. We have embarked on a mission to double in size, becoming one of the largest providers in the US. Our commitment, empathy, and dedication have been recognized as the highest across a benchmark of top US companies. We have the privilege to offer our products to tens of millions of Americans who are proud members of AAA. We serve Americans by delivering life insurance products that make a true difference for families during their hardest times. USA Today named us a 2025 top workplace nationwide. We believe the job of an insurance company is to do good and to pay out. Our mission is to help our members during what are often the hardest times in their lives, offering genuine support person to person. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle-class Americans need.
Requirements
- Bachelor’s degree in Business Administration, Computer Science, Information Systems, Analytics, or a related field
- 4-5 years of experience as a Business Analyst, Business Systems Analyst, or similar role
- Experience working in Agile project methodologies, including story mapping, backlog management, story card creation, and acceptance criteria development
- Experience creating process flow diagrams, requirements documentation, wireframes, mockups, or similar business analysis artifacts
- Strong Microsoft Office skills, including Word, Excel, PowerPoint, and Visio or similar process-mapping tools
- Ability to work comfortably with both business and technical teams and translate needs across audiences
- Strong analytical and problem-solving skills, including the ability to validate assumptions and identify root causes
- Ability to work independently, manage ambiguity, escalate risks appropriately, and support multiple priorities
Nice To Haves
- Familiarity with SQL, data flow diagrams, data validation, or querying data to support analysis
- Insurance industry experience, preferably life insurance or another operationally complex financial services environment
- Experience with persona development and persona-based scenarios
- Solid understanding of APIs, HTTP methods, JSON and XML data formats, HTML, and CSS etc
- Experience providing interim reporting, analysis, or operational stopgap solutions while long-term technology solutions are developed
Responsibilities
- Lead and facilitate requirements gathering with business partners, product owners, technical teams, QA, vendors, and project teams
- Translate business needs into clear story cards, acceptance criteria, process flows, and other project artifacts that support successful delivery
- Support story mapping sessions, persona development, backlog organization, sprint planning, and business readiness activities
- Analyze current-state processes, identify friction points, and help define future-state workflows that enable automation and AI solutions
- Create stats and related analysis to track improvements, validate problems and solutions, and demonstrate measurable business impact
- Use data to identify operational gaps, prove or disprove assumptions, and help leaders make informed decisions
- Act as a liaison between assigned business areas and technical resources, helping both groups understand needs, constraints, and tradeoffs
- Assist with validation of technical deliverables for completeness, accuracy, quality, and alignment to business objectives
- Identify functional and non-functional needs, including usability, performance, security, portability, reporting, and service-level expectations
- Create wireframes, mockups, process flow diagrams, and other visual artifacts to help teams understand the desired solution
- Provide interim or stopgap solutions when needed to bridge gaps until long-term process, system, automation, or AI solutions are available
- Escalate potential scope changes, conflicts, risks, and delivery issues to the product owner, project manager, and team leadership
- Maintain a strong understanding of AAA Life products, systems, programs, business processes, and operational priorities
- Continually build knowledge of business analysis, reporting, automation, AI, and technology practices to stay current with business needs
Benefits
- Comprehensive medical, dental, and vision coverage starting from your first day
- Employer 401k match and employer contribution to a pension plan
- Generous PTO and paid parental leave to support your family needs
- Various associate resource groups and community involvement initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
