Business Analyst I (Salary commensurate with experience)
About The Position
Under limited supervision, this role is responsible for evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. This position provides functional and technical support for applications and systems used by Police and Fire, troubleshoots application issues, and coordinates resolution with IT staff, users, vendors, and third-party support providers. It also assists with system configuration, testing, upgrades, patches, integrations, and the implementation of new functionality. The role requires maintaining knowledge of Public Safety applications and ensuring systems remain current, reliable, and aligned with departmental needs, as well as coordinating testing and user acceptance prior to deploying significant system changes. Additionally, the Business Analyst I will identify opportunities to integrate Public Safety systems to improve information sharing and operational efficiency, assist departments with developing technology roadmaps and budget priorities, and work with IT personnel to support the security, availability, and reliability of Public Safety technology. This includes assisting with identifying single points of failure, developing appropriate backup procedures, documentation, and knowledge transfer, and participating in planning for system redundancy, disaster recovery, business continuity, and technology replacement. The role requires adherence to applicable City policies and security requirements when handling Public Safety systems and information.
Requirements
- Bachelor’s degree in Computer Science or related field
- Six (6) years of progressive relevant experience
- Must be able to obtain required CJIS certification (including CJIS background check)
Nice To Haves
- The City retains the right to determine equivalencies.
- Any certifications not possessed at hire, must be obtained before the employee is removed from probation in order to continue employment with the City.
Responsibilities
- Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
- Provide functional and technical support for applications and systems used by Police and Fire.
- Troubleshoot application issues and coordinate resolution with IT staff, users, vendors, and third-party support providers.
- Assist with system configuration, testing, upgrades, patches, integrations, and implementation of new functionality.
- Maintain knowledge of Public Safety applications and ensure systems remain current, reliable, and aligned with departmental needs.
- Coordinate testing and user acceptance prior to deploying significant system changes.
- Identify opportunities to integrate Public Safety systems to improve information sharing and operational efficiency.
- Assist departments with developing technology roadmaps and budget priorities.
- Work with IT personnel to support the security, availability, and reliability of Public Safety technology.
- Assist with identifying single points of failure and developing appropriate backup procedures, documentation, and knowledge transfer.
- Participate in planning for system redundancy, disaster recovery, business continuity, and technology replacement.
- Follow applicable City policies and security requirements when handling Public Safety systems and information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
