Business Analyst I

CHESS•Albuquerque, NM

1d•$53,997 - $67,496•Onsite

About The Position

The Business Analyst I coordinates and supports the College’s academic information systems, including the online academic catalog, curriculum management, syllabus management, and student evaluation of systems. Serving as the primary contact for technical and operational support, this position administers system functionality, manages data integrity, develops and maintains system documentation, and provides training and support to faculty, staff, and administrators. The Business Analyst I collaborates with academic and administrative stakeholders to manage curriculum, catalog, syllabus, and assessment-related content, ensuring accuracy, accessibility, consistency, and compliance with institutional standards and policies. This position serves as a liaison between business users and technical teams to analyze business needs, document requirements, identify process improvements, and support the development, implementation, and maintenance of technology solutions. Working closely with Information Technology Services, Web Strategy, and other stakeholders, the Business Analyst I oversees all curriculum and assessment related technical operations and user experience, develops reports and data visualizations to support decision-making, coordinates system testing and upgrades, and contributes to continuous improvement initiatives that enhance operational effectiveness and support the College’s academic mission.

Requirements

Associate degree AND One (1) year of related experience including systems implementation experience OR PMI Professional Certification in Business Analysis (PBA)

Nice To Haves

Two (2) years' experience with basic web technologies HTML/CSS/JavaScript and with web publishing platforms or content management systems.
Experience administering curriculum management, catalog management, syllabus management, or academic assessment platforms (e.g., CourseLeaf, Acalog, Watermark, Simple Syllabus, Curriculog, Nuventive, CIM).
Experience working with Student Information Systems such as Banner, Colleague, PeopleSoft, Workday Student, or similar enterprise systems.
Knowledge of curriculum development, academic governance, accreditation, assessment, and catalog publication processes.

Responsibilities

May develop or modify procedures to solve complex business problems considering computer equipment capacity and limitations, operation time, and form of desired results.
Possesses some technical knowledge of all phases of systems analysis and considers the business implications of the application of technology to the current and future business environment.
May assist in developing and maintaining written project documentation such as; applications, including best practices, processes, user friendly procedures, project scope, business process document, RACI, and RAID(l) logs.
Assist in editing and revising written documentation such as test plans, user stories, use cases, business process model and notation, in collaboration with users.
Knowledge of written documentation of technological system(s), application(s), and web projects including modifications, enhancements, problems, interfaces, data dictionary maintenance, etc.
May participate in the process of uncovering business goals, shaping them in clear and understandable terms, and identifying and evaluating a range of solutions.
Revises and assists in developing user-friendly procedures, guidelines, and documentation.
May provide training for end-users.
May provide data analyses and ad-hoc reporting through the use of research and query tools.
Collaborate with the Information Technology Department staff to understand requirements in the creation, upgrading, and maintenance of programs, databases, and reports.
Assists in identifying, compiling, and delivering required metrics by proactively managing multiple data sources.
Continually reviews and finds ways to improve current processes for greater efficiencies and reduction in non-value added activities working in partnership with key stakeholders internal and external to Purchasing.
May generate, distribute and maintain concise set of standard reports that provide insight into operational statistics, performance, and trending.
May participate in a team that develops software applications and interfaces.
Researches and analyzes system problems.
Tests systems and database functions, upgrades and/or patches, as well as new third-party software or hardware implementation to ensure proper functioning of systems.
Understands Structured Query Language (SQL) and other related reports.
Understands data entry standards for Credit and Non-Credit areas of the college, technical support and training for ERP, SIS, LMS end-users.
Performs other duties as assigned.