Business Analyst – Enterprise Systems and Data (TECH – Digital Enterprise)
About The Position
This position is in the Digital Enterprise team which is part of the office of Technology & Data Science (TECH). The team is responsible for architecting solutions for, and supporting enterprise business systems including Salesforce, Workday, and Jamis Prime; developing systems and data integrations among business systems and external systems; and designing and developing business intelligence data models and visualizations. TECH is a team of outstanding technology professionals who provide Urban with solutions that employ state-of-the-art technologies as well as project/product management practices including lean, agile, and design thinking. The TECH team works collaboratively in a startup- like friendly and joyful environment.
Requirements
- Familiarity with requirements gathering and database management in Salesforce or other CRM platforms
- Able to learn and adapt to new systems
- Great interpersonal skills and a passion for problem solving
- Able to work on several concurrent projects autonomously and as part of a team
- Eager to learn and accept new challenges and not afraid to test and propose innovation and new technologies
- Strong proficiency with Excel or other data manipulation or query tools (PowerBI, SQL, etc.)
- Bachelor’s Degree in Computer Science, Information Systems, or other related field and/or equivalent experience in database management, programming, or Salesforce administration
- Good project management, analytical, communication, and problem-solving skills
- Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
- Dedication to excellent user experience and meaningful user adoption; demonstrated ability to communicate with stakeholders across different business processes
- Documented history of successful project completion; demonstrated ability to understand, articulate, and train others on work processes
- Familiarity with Jira or other project management systems in an Agile environment
Nice To Haves
- 1-2 years of experience in Salesforce administration (certification preferred)
- A basic understanding of enterprise system connections and architecture
- Familiarity with service management and support ticket resolution
- Familiarity with programming languages (html/CSS/JS, Java, R/Python, etc.) and data formats (JSON/XML) is a plus
Responsibilities
- Assisting with Salesforce administration, including supporting users, permissions sets, page layouts, and other general maintenance tasks
- Collaborating with team members and internal clients to gather requests for improvements, design solutions, and implement these changes as appropriate
- Collaborating with team members to develop business intelligence reports and dashboards that support teams across Urban
- Collaborating with team members to build and maintain integrations between systems
- Documenting solutions and processes
Benefits
- Generous paid time off
- Nine federal holidays
- Medical (including prescription) insurance
- Dental insurance
- Vision insurance
- Transit benefits
- 403(b) retirement plan participation immediately
- Generous employer contribution to 403(b) after six months of service and 500 hours, with immediate vesting
- Health advocate
- Personal finance coaching
- Employee Assistance Program
- Educational assistance for undergraduate and graduate degree programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
