Business Analyst – Enterprise Systems and Data (TECH – Digital Enterprise)

Urban InstituteThe Urban Institute (DC), DC
$65,000 - $81,962

About The Position

This position is in the Digital Enterprise team which is part of the office of Technology & Data Science (TECH). The team is responsible for architecting solutions for, and supporting enterprise business systems including Salesforce, Workday, and Jamis Prime; developing systems and data integrations among business systems and external systems; and designing and developing business intelligence data models and visualizations. TECH is a team of outstanding technology professionals who provide Urban with solutions that employ state-of-the-art technologies as well as project/product management practices including lean, agile, and design thinking. The TECH team works collaboratively in a startup- like friendly and joyful environment.

Requirements

  • Familiarity with requirements gathering and database management in Salesforce or other CRM platforms
  • Able to learn and adapt to new systems
  • Great interpersonal skills and a passion for problem solving
  • Able to work on several concurrent projects autonomously and as part of a team
  • Eager to learn and accept new challenges and not afraid to test and propose innovation and new technologies
  • Strong proficiency with Excel or other data manipulation or query tools (PowerBI, SQL, etc.)
  • Bachelor’s Degree in Computer Science, Information Systems, or other related field and/or equivalent experience in database management, programming, or Salesforce administration
  • Good project management, analytical, communication, and problem-solving skills
  • Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
  • Dedication to excellent user experience and meaningful user adoption; demonstrated ability to communicate with stakeholders across different business processes
  • Documented history of successful project completion; demonstrated ability to understand, articulate, and train others on work processes
  • Familiarity with Jira or other project management systems in an Agile environment

Nice To Haves

  • 1-2 years of experience in Salesforce administration (certification preferred)
  • A basic understanding of enterprise system connections and architecture
  • Familiarity with service management and support ticket resolution
  • Familiarity with programming languages (html/CSS/JS, Java, R/Python, etc.) and data formats (JSON/XML) is a plus

Responsibilities

  • Assisting with Salesforce administration, including supporting users, permissions sets, page layouts, and other general maintenance tasks
  • Collaborating with team members and internal clients to gather requests for improvements, design solutions, and implement these changes as appropriate
  • Collaborating with team members to develop business intelligence reports and dashboards that support teams across Urban
  • Collaborating with team members to build and maintain integrations between systems
  • Documenting solutions and processes

Benefits

  • Generous paid time off
  • Nine federal holidays
  • Medical (including prescription) insurance
  • Dental insurance
  • Vision insurance
  • Transit benefits
  • 403(b) retirement plan participation immediately
  • Generous employer contribution to 403(b) after six months of service and 500 hours, with immediate vesting
  • Health advocate
  • Personal finance coaching
  • Employee Assistance Program
  • Educational assistance for undergraduate and graduate degree programs
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