Business Analyst DCOE

Carhartt•Dearborn, MI

47d•Remote

About The Position

The Digital CoE Business Analyst will work collaboratively with third-party firms, vendors, IT on-shore and off-shore development teams, UX Designers, and business SMEs to deliver Digital CoE support and operational efficiencies. As a Business Analyst, you will operate in an agile environment. In this role, you will have the opportunity to problem-solve, think analytically and creatively, while focusing on the process of delivering sprints & projects that enable our best-in-class experience for our Carhartt consumer. The Business Analyst works cross-functionally to drive overall Global business. A successful business analyst is able to clearly communicate with the business and IT, often interpreting the needs of each team into deliverables and actions. Inspired by Hard Work At Carhartt, the values of hard work—dependability, honesty, and trust—are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission—We serve and protect all hardworking people by building durable products—we remain dedicated to upholding these principles in every decision we make and every product we create.

Requirements

Bachelor’s degree required
3 or more years of Business Analyst experience
3 or more months of retail store experience or 1 year experience supporting retail store systems
Proficiency in Project, Word, Visio, Excel, PowerPoint
Basic understanding of HTML, and UX design principles
Strong oral and written communication, organization, time management and analytical/problem solving skills are required along with a high degree of flexibility and creativity
Proven track records of delivering projects on time and on budget
Experience operating in an Agile team
Proven experience in requirements gathering and stakeholder management
Strong interpersonal skills with persuasive and assertive approach to getting the job done
Experience writing business test cases and managing the user acceptance testing period
Strong attention to detail
Demonstrated ability to think outside of the box and to solution for complex opportunities
Self-Starter with endless curiosity

Nice To Haves

Apparel, ecommerce, retail or consumer products manufacturing experience preferred
Experience using In-Design, Photoshop and Jira preferred

Responsibilities

Facilitate workshops, gather business requirements, map business processes, document customer journeys, and author business requirements with accuracy and clarity
Analyze and define projects that will enhance and deliver new features and functionality to budget and without compromising quality
Research, benchmark, design and implement new or enhanced digital processes/projects to meet key business objectives
Support the business in the creation of business cases and change requests to support the corporate strategy with clear ROI and to continually improve the functionality, performance, and reliability of our E-Commerce systems
Support the business in the creation of the financial pro-forma
Create functional specifications and work collaboratively with stakeholders across the business and IT teams in the US, Canada and Europe
Champion the agile methodology
Write user stories and acceptance criteria, define epics, actively participate in or lead scrums, grooming sessions and sprint retrospectives
Create and manage multiple project plans to maintain schedule and budget, clearly identifying change in costs and or timeline
Update the Kanban board, provide regular oral and written project/sprint updates identifying risks, opportunities and time lines
Author business process guides for end users and conduct training sessions
Track tickets and projects through Azure Dev Ops
Cross train other Business Analysts, help desk and document solutions.
Manage third party vendors
Translate IT and Business requests