Business Analyst (Customer Solutions) - Fidelity Resume Program

reacHIRE•Westlake, TX

About The Position

This is a 6-month return-to-work program in partnership with Fidelity Investments, starting in October 2026. It is designed for professionals returning to work after a career break of 2+ years or those working in part-time or independent contractor roles. The program is facilitated by reacHIRE, which provides support through Program Managers. As a Business Analyst within the WPDDX Customer Solutions team, you will be an individual contributor working on complex analysis for high-impact initiatives. Your role will involve shaping solution direction, driving business outcomes, and partnering with business and technology teams to translate strategy into execution. The goal is to deliver solutions that enhance customer experiences and operational efficiency. You will collaborate with a cross-functional team including product, technology, legal, compliance, and risk partners. Business Analysts are expected to be motivated self-starters with strong attention to detail, acting as a liaison between stakeholders and product/technology teams. The Customer Solutions Team is customer-focused, aiming to understand customer needs and deliver features, products, and services that meet those needs. This global community of over 250 associates works to turn business goals into practical solutions that create customer value, partnering with Business and Technology colleagues.

Requirements

3-5 years transferable experience
Able to identify and document current state processes, experiences, use cases, business requirements, and solution documentation.
Knowledge of workflow design, data analysis, and data visualization.
Proficient in written and verbal communication skills, including the ability to write effective stories, summarize, organize and categorize information used for decision making with key stakeholders, product and technology teams and other business partners.
Effective meeting disciplines, ability to contribute to discussions and document key discussion points and outcomes
Ability to identify deliverables, owners, and target dates.
Able to perform end-to-end Business Acceptance Testing and ensure traceability of test cases.
Take initiative to communicate issues/client feedback with Business and IT Product Leader(s)/Manager(s) to resolve issues in a timely manner.
Identify and document dependencies across teams.
Familiar with tools such as Confluence, MIRO, and backlog management.
Proficiency in Microsoft Word, Excel, PowerPoint, and work management or delivery tracking tools (e.g., Jira or similar).

Nice To Haves

Bachelor’s degree or equivalent experience

Responsibilities

Serve as an individual contributor within the WPDDX Customer Solutions team.
Work on complex analysis efforts for high-impact initiatives.
Shape solution direction and drive measurable business outcomes.
Partner across business and technology teams to translate strategy into execution.
Ensure delivery of solutions that improve customer experiences and operational efficiency.
Work closely with a team of cross-functional and dedicated team members (product, technology, legal, compliance & risk partners) responsible for delivering specific business goals.
Identify and document current state processes, experiences, use cases, business requirements, and solution documentation.
Perform end-to-end Business Acceptance Testing and ensure traceability of test cases.
Communicate issues/client feedback with Business and IT Product Leader(s)/Manager(s) to resolve issues in a timely manner.
Identify and document dependencies across teams.

Benefits

May be eligible for full-time or extended contracting work at the end of the program (not guaranteed).
Part of the reacHIRE team.
Join a cohort of fellow Returners.
360-degree support via Aurora.
Dedicated Program Manager.
Reasonable accommodation for applicants with disabilities.

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