Business Analyst, Consumer Experience

Texas Capital•Austin, TX

About The Position

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow. While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships. Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO). Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com. At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.

Requirements

Bachelor’s degree in Business, Finance, Computer Science strongly preferred or equivalent experience
2-3 years' experience in Digital Product, fintech, or Banking IT
Experience in leveraging customer relationship management tools
Superior verbal and written communication and presentation skills
Self-motivated, self-directed and energetic with an eagerness to learn
Excellent analytical skills and ability to provide actionable insights from data
Exceptional organizational skills and high attention to detail and high degree of accuracy in work output
Proficiency in MS Excel, PowerPoint, and Vizio
Ability to work collaboratively in a team environment, as well as independently
Ability to build and maintain positive working relationships across all levels of the organization

Responsibilities

Focus on business priorities and how core platforms support key deliverables
Understand how primary platforms integrates with cross functional teams, platforms, and systems
Responsible for creating user flows and user story writing
Support and perform software lifecycle development in an agile delivery methodology
Assist users in requirements definitions
Build functional planning and design models tailored to each solution
Provide development and testing estimates
Follow end-to-end tracking using software tools and Kanban
Setup report delivery mechanisms and ensure end user satisfaction
Active backlog management for new request as well as deliver production support
Communicate verbally and in writing with product owners, project managers, and technology partners
Supports coordination with vendors and internal technology partners to define clear deliverables, maintain timelines, and unblock obstacles as well as ongoing management of the overall vendor backlog.
Assist clarifying questions posed by different workstreams as well as stakeholders
Perform data quality and completeness analysis
Perform testing on applications and aid in the facilitation of user acceptance testing
Research, review, and analyze the efficiency and effectiveness of applications in development and in production
Help triage production incidents and partner with business and technology teams to ensure timely resolution and minimize impact to users and the business.
Perform ad hoc requirements as the business needs