Business Analyst Consultant - Remote

UnitedHealth Group•San Antonio, TX

20h•$91,700 - $163,700•Remote

About The Position

The Business Analysis Consultant will be responsible for analysis, process and solution design for the business unit within the Medical Management Team. The position provides support to the Leadership team, team management, and team members through process analysis and improvements. The role works with technology to scope work, provide requirements and coordinate user testing and acceptance. Works on a wide range of activities related to department including the development of tools for strategic planning, analysis and development of action plans and project plans. The person will develop workflows, document and develop standard operating procedures using industry standard tools and concepts, and works with Training resources to develop curriculum and coursework to train staff. The role is able to analyze data, and to provide input based on data to drive reporting solutions that measure productivity, outcomes, process adherence, and compliance. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

5+ years of Clinical analysis with tracking, planning projects, and making data-driven analytical decisions
Experience with Staffing Models, Budgets, Workforce management
Experience in mobilizing teams and maintaining motivation to accomplish goals under stringent timelines required
Proficiency with Microsoft Office applications to include Word, Excel, Visio, PowerPoint and Outlook required. Working knowledge of Share Point required
Advanced level problem solving capabilities needed to identify issues, and to work on solution designs related to process, technology and data
Proven ability to collaborate and coordinate work with other team members. Ability to communicate ideas clearly and concisely
Proven ability to independently solve moderately complex problems
Proven ability to solve business problems, driving changes in workflow, technology and reporting
Proven ability to influence change and innovation through collaboration and teamwork
Proven ability to analyze table data to determine trends, find problems, report outcomes
Proven ability to plan, prioritize, organize and complete complex work efforts to meet established objectives

Nice To Haves

Lean Six Sigma or PMP Certification or equivalent
Project Management experience
Experience with process mapping methodology and creating process maps
Health plan, healthcare or clinic operations experience
SQL capability, to analyze data, and help drive technology requirements for reporting and application development
Proven to be detail-oriented and ability to identify potential risk or problems and find resolution
Proven ability to influence group relationships with diverse geographic locations, skills and level of understanding of company processes and policy
Proven ability to identify complex organizational situations with ability with management to anticipate obstacles and plan appropriate approach
Proven ability to influence and interact comfortably with all levels of professional and line level staff
Proven ability to interact one-on-one and consult with all levels of leadership
Proven excellent written and oral skills

Responsibilities

Build relationships, with the ability to influence effectively within the department
Works independently and takes initiative, under the direction of department leaders and with the support of program management community of practice
Works through issues and roadblocks with internal and external stakeholders to reach amicable solutions that balance the needs of all parties
Collaborates with project managers, program managers, business analysts, training teams, and other stakeholders to ensure inputs, processes and outputs are captured and maintained for effective implementation
Utilizes process improvement methodologies (DMAIC) to develop cases for improvements
Provides expertise and assists in the development and execution of project deliverables and timelines related to implementation activities
Works with key members of other departments to facilitate internal and external processes
Attends required meetings and participates in committees as requested
Resolves work problems to ensure quality customer service is delivered
May coordinate project activity to drive delivery; prepares draft agendas for review; issues agendas with appropriate backup materials; takes minutes, and provides follow-up correspondence
Attends educational offerings to keep abreast of change and comply with position requirements
Continually works to understand the complexity within functions, across the business, between clinic, market and central services roles supporting patient care, especially as new models are being instituted regularly
Assists in the development of tools to track organizational objectives and short and long-range project or program goals. Monitor current projects and coordinates all team members involved to keep workflow on track
Assists leadership and other related department team members in the implementation of programs or projects, including planning, developing, implementing and evaluating programs and projects, coordinating project activities, collaborating with project team members, and monitoring progress toward achievement and other projects as assigned
Prepares draft agendas for meetings for review with leadership. Schedules all project-related meetings with team and markets, participates in meetings, records minutes and takes detailed notes during meetings and provides follow-up correspondence. Prepares appropriate backup materials and arranges for presence of appropriate supervisors, directors and vice president
Prepares reports, presentations, verbal/written correspondences, policies, communications, procedures and other required documentation as instructed by leadership
Performs moderately complex business analysis and conducts research, analyzes/interprets information on issues, proposals and problems to ensure that adequate data is provided to leadership for decision-making and informational purposes
Takes projects from concept through full implementation and control. Arrange and manage team goals/project schedules/new information and keeps all material up-to-date. Communicate timeline changes and new information to team; tracks project changes and adjust schedules as needed
Analyzes processes and presents findings to functional leads to develop or improve processes, services and/or programs to support the goals of the enterprise
Manages multiple projects at one time with successful outcomes
Works closely with IT and business partners to identify and maximize opportunities to use information and technology to improve product, service and/or business processes
Serves as a liaison between business and IT to document business and /or technical requirements
Performs all other related duties as assigned