Business Analyst/Configuration Analyst (Hybrid)
About The Position
The primary purpose of the Configuration Analyst is to assist with provisioning and troubleshooting user accounts/issues associated with the Client in production and training environments for PATH. This position will assist users with understanding multifaction authentication (MFA) and assist with confirming each user has successfully enrolled in MFA. This position works closely with state and county systems administrators via the Service Now (SNOW) ticketing system. In addition, this position will assist with granting access to users so they can export reports from PATH.
Requirements
- Experience and knowledge of browser-based applications.
- Experience researching, analyzing and interpreting automated system problems.
- Experience working in an Application Support-based (not hardware) help desk environment.
Nice To Haves
- Broad knowledge of the PATH NC application and functionality.
- Experience working with NC Identify Management (NCID) and Multifactor Authentication (MFA).
Responsibilities
- Assist with provisioning and troubleshooting user accounts/issues associated with the Client in production and training environments for PATH.
- Assist users with understanding multifaction authentication (MFA) and confirm successful enrollment.
- Work closely with state and county systems administrators via the Service Now (SNOW) ticketing system.
- Assist with granting access to users for exporting reports from PATH.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
