Business Analyst - Change Coordinator

Leidos•Washington DC, DC

6d•Onsite

About The Position

Leidos is seeking a Business Intelligence Analyst to support a large U.S. Department of Justice (DOJ) program. This role focuses on Change Management and ServiceNow Module Administration within the Antitrust Division. The analyst will be responsible for analyzing and reporting on change management activities, tracking change requests, approvals, and outcomes. A key part of the role involves managing the ServiceNow Change Management module, providing insights into change impact and success, and contributing to platform optimization. The position utilizes business intelligence tools to generate reports, dashboards, and insights for operational decision-making and continuous improvement. This is an onsite position in the DC area.

Requirements

Bachelor’s degree in Business Intelligence, Information Technology, Computer Science, Data Analytics, or a related field.
4-8 years of experience working in business intelligence, data analysis, or IT service management.
Proficiency in business intelligence tools such as Power BI, Tableau, or similar data visualization platforms.
Familiarity with ServiceNow platform configuration, workflows, and reporting modules.
Experience with reporting and dashboard creation, especially related to IT operations and service management.
Strong ability to analyze and interpret data to provide actionable insights and recommendations.
Attention to detail and commitment to producing high-quality, accurate reports.
Ability to identify process inefficiencies and suggest data-driven improvements.
Excellent written and verbal communication skills to present data insights to non-technical business stakeholders.
Ability to work collaboratively with various teams and stakeholders, including IT, operations, and business leaders.
Ability to manage multiple tasks and prioritize effectively in a fast-paced, dynamic environment.
Comfortable working under deadlines and with changing requirements.
US Citizenship
Ability to obtain and maintain Public Trust.

Nice To Haves

Experience with ServiceNow platform administration, especially in the Change Management module, is strongly preferred.
Familiarity with ITIL framework and change management processes is a plus.
Certifications: ServiceNow Certified System Administrator, ITIL Foundation, or other relevant certifications are a plus.
Experience in data automation and scripting (e.g., Python, PowerShell) is beneficial.
Knowledge of IT service management processes and frameworks such as ITIL or COBIT is a plus.

Responsibilities

Collect, analyze, and report on key change management metrics such as change requests, approvals, implementation success rates, and post-implementation reviews.
Develop and maintain reports and dashboards in business intelligence tools (e.g., Power BI, Tableau) to track the status and progress of change management processes.
Analyze trends and patterns in change management data to identify areas for process improvement and risk mitigation.
Assist in the administration of the ServiceNow Change Management module, ensuring the proper setup and configuration of workflows and change processes.
Generate and maintain reports and dashboards within ServiceNow to track change requests and approvals.
Work with ServiceNow users to optimize the system, troubleshoot issues, and ensure accurate tracking of change requests.
Design and develop interactive dashboards and reports to provide key stakeholders with real-time insights into the status of change management activities.
Present findings in a clear, concise manner to senior leadership and business stakeholders, enabling informed decision-making.
Automate the delivery of regular reports to stakeholders to improve the efficiency of change management reporting.
Work closely with IT operations, project management, and change management teams to ensure alignment and transparency on change management metrics and status.
Provide analytical support for change impact assessments, helping teams identify potential risks or areas of improvement in the change process.
Support incident and problem management teams in relation to the outcomes of significant changes.
Continuously evaluate and optimize the change management process by identifying gaps or bottlenecks in the system and proposing improvements.
Assist in the development of best practices for tracking, managing, and reporting on changes, both in ServiceNow and across other systems.
Assist in defining and refining change management KPIs and metrics to align with business objectives and IT governance requirements.