Business Analyst – Cash Management

Citizens • Johnston, RI

7d • $90,000 - $128,000

About The Position

Citizens is seeking a Business Analyst to support cash management and access
channel initiatives across a growing portfolio of products. This role will
partner with product, technology, operations, and other cross‑functional teams
to support product enhancements, operational improvements, and project delivery.

The ideal candidate brings strong analytical skills, experience documenting
business and process requirements, and the ability to support multiple
initiatives in a fast‑paced, evolving environment.

Requirements

• Bachelor’s degree or equivalent experience
• Experience as a Business Analyst, preferably within financial services or regulated environments
• Strong experience gathering and documenting requirements and business processes
• Ability to manage multiple priorities and support concurrent initiatives
• Strong written and verbal communication skills
• Experience working cross‑functionally with product, technology, and operations teams

Nice To Haves

• Experience supporting cash management, treasury, payments, or digital access solutions
• Familiarity with ERP integrations, APIs, or platform‑based products
• Experience supporting product enhancements or operational change initiatives
• Knowledge of agile, waterfall, or hybrid delivery methodologies

Responsibilities

• Perform business analysis across assigned cash management and access channel products
• Partner with stakeholders to gather, validate, and document business and functional requirements
• Ensure requirements are accurate, complete, and aligned with business objectives
• Evaluate current business processes to identify gaps, risks, and opportunities for improvement
• Document current‑state and future‑state processes, procedures, and policy changes
• Support implementation of process and product changes, including updates to procedures and controls
• Collaborate with technology and project teams throughout the development and delivery lifecycle
• Support project timelines by proactively identifying issues, dependencies, and risks

Benefits

• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
• Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.
• For an overview of our benefits, visit https://jobs.citizensbank.com/benefits [https://jobs.citizensbank.com/benefits] .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees