Business Analyst Associate

BrightSpring Health Services • Louisville, KY

6d

About The Position

BrightSpring is seeking a detail-oriented and analytical Business Analyst Associate to support our Electronic Medical Record (EMR) platform and help ensure the quality and performance of our vendor-supported software. In this role, you'll leverage your problem-solving and analytical skills to troubleshoot system issues, perform quality assurance testing, and collaborate with clinical, administrative, and vendor teams to deliver effective solutions. As a key liaison between end users and software vendors, you'll help resolve technical challenges while supporting the continuous improvement of our EMR systems.

Requirements

• Associate of Art/Associate of Science in Computer Science or related field with one to two years of progressive experience in an enterprise healthcare setting
• Appropriate education and/or experience may be substituted on equivalent basis
• Experience in workflow design/redesign, healthcare information systems, and/or systems analysis and design experience strongly desired
• Experience working an IT Help Desk with basic knowledge in hardware, networking and security
• Adept at queries, report writing and presenting findings preferred
• Initiative, self-starter, problem identification, resolution and analytical skills are essential
• Excellent oral and written communication skills are required
• Strong critical thinking and the ability to apply knowledge within a complex environment is essential
• Scheduling flexibility is required to accommodate changing business needs

Nice To Haves

• Previous experience in an enterprise healthcare setting is strongly preferred

Responsibilities

• Act as a Subject Matter Expert (SME) for the systems and processes assigned.
• Oversee the daily help queue by tracking, prioritizing, and resolving support requests.
• Create test plans, test scripts and acceptance criteria for software applications, defects or enhancements.
• Perform quality assurance application testing that includes regression testing.
• System administration to include configuring, implementing, monitoring, and testing of all related applications.
• Application support including troubleshooting issues and clearly reporting them to technical staff and/or vendor(s) as necessary.
• Create, organize, and update documentation for software applications, as necessary.
• Attain and maintain knowledge about department practices, procedures, workflows, including providing focused support on applications where appropriate to enhance end user abilities and capabilities with the system.
• Works as liaison to Infrastructure team for issues related to connectivity and performance.
• Schedule, plan and lead requirement gathering and review meetings with the business.
• Communicate key decisions and action items.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree