Business Analyst (Asset Management and Business Systems)

King County • Seattle, WA

2d • Hybrid

About The Position

The Road Services Division (RSD) is actively seeking a Business Analyst role within the Asset Management and Business Systems (AMBS) Team. This role is ideal for individuals who thrive at the intersection of people, process, and technology. The Business Analyst will train and support users in Cityworks, promote quality data practices, and analyze business workflows to improve functionality, efficiency, and integration. This position also participates in process improvement efforts and helps configure and optimize the Cityworks Asset Management System (AMS). The role provides analytical and reporting support that informs key operational decisions. You will collaborate closely with road maintenance crew chiefs/supervisors, engineers, planners, management, and IT partners to strengthen RSD’s GIS-centric asset management framework. As a knowledge expert this position will be part of a high-performing team that is a leader in providing excellent customer service and consistency. If you are an action-oriented professional with a desire to provide exceptional customer service, is eager to add to base knowledge and skills, can effectively prioritize competing priorities, and values being a part of a supportive and inclusive work environment, we want to hear from you! The Department of Local Services is deeply dedicated to fostering Equity, Racial and Social Justice in every aspect of our work. Our pledge is to cultivate, embrace, and celebrate the distinct experiences, viewpoints, and perspectives of our people, partners, and the communities we serve. Through this work, we dismantle systemic barriers, address inequities, and actively confront prejudices and biases. We acknowledge this journey is ongoing and were main steadfast in our efforts to create a positive impact for our employees and communities alike. To learn more about the Department of Local Services, please visit our website at: https://kingcounty.gov/en/dept/local-services

Requirements

• Two years of experience working with a GIS-centric asset management technologies (such as Cityworks or Cartegraph AMS); OR an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
• Demonstrated experience in business analysis, including eliciting and documenting requirements, translating needs into solution approaches, and facilitating meetings for analysis, user testing, and training.
• Proficiency in asset management systems, including configuration, user support, and workflow optimization.
• Basic understanding of GIS principles and spatial data concepts, as applied to GIS-integrated asset management systems.
• Basic understanding of database and programming principles, including best practices.
• Strong communication and collaboration skills, including the ability to work effectively with cross-functional teams, build relationships, bridge differences, and provide constructive feedback to support data quality.
• Demonstrated ability to analyze, troubleshoot, and resolve system issues to maintain data integrity and system reliability.

Nice To Haves

• Experience in a transportation or public works agency
• Ability to relate and communicate with staff at all levels of the organization
• Curious, adaptable, and eager to learn and train others in new technologies
• Experience using Cityworks or Trimble Unity Maintain & Field
• Understanding of project management methodologies and continuous improvement practices, particularly in asset management or software development environments.
• Experience with telemetry and/or automating data quality controls through scripting
• Experience with data visualization and reporting tools (e.g., Power Bl or similar platforms) to effectively communicate insights and support data-driven decision-making.
• Familiarity with environmental regulations, such as the National Pollutant Discharge Elimination System (NPDES) permit, and their impact on data management and reporting.

Responsibilities

• Participate in Lean-based process improvement events across road maintenance, engineering, environmental compliance, and planning functions.
• Gather and document business requirements; translate field and program needs into improved workflows.
• Configure and optimize Cityworks, including templates, tasks, workflows, inboxes, and permissions.
• Support system testing, documentation, and change management activities.
• Analyze work order, asset, environmental, and roadway operations data to create reports, maps, and dashboards.
• Develop performance indicators and visual management tools to support operational planning and communication.
• Deliver training for Cityworks users across RSD: field crews, inspectors, engineers, and planners.
• Perform GIS edits to improve asset accuracy and support engineering, stormwater, and roadway infrastructure programs.
• Support ad-hoc projects that improve business intelligence and internal workflows.

Benefits

• The work week is normally Monday through Friday, 8.00 a.m. to 5:00 p.m., and adjustments to the schedule may be discussed with your supervisor.
• This position is Exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime pay.
• Employees will have access to shared workspaces at various King County facilities.
• Forbes named King County as one of Washington State's best employers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed