IT - Spartanburg County - Business Analyst - Advanced

Elite WorkForce•Spartanburg, SC

2d•Onsite

About The Position

Spartanburg County Information Technologies is seeking an experienced Business Analyst - Advanced for a new contract role supporting the County's Cybersecurity Program and Documentation Recovery initiative. This position is crucial for addressing documentation gaps, reducing reliance on institutional knowledge, improving operational resilience, and establishing repeatable, maintainable documentation practices. The initial term is 12 months, full-time (approximately 40 hours per week), with a possibility for extension. The Business Analyst will serve as the discovery and analysis lead, working across IT and with key County stakeholders to inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify gaps, and organize findings for a Technical Writer and IT leadership. This work will support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.

Requirements

10+ years of demonstrated business analysis experience in complex IT or technology environments.
Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
Excellent written, verbal, organizational, and analytical skills.
Must be a SC resident or willing to commute or relocate to SC prior to starting the role at their own expense.

Nice To Haves

Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.
Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
Experience with SharePoint-based documentation repositories and governance.
Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
Government or other highly regulated environment experience.
CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification.

Responsibilities

Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.
Analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
Manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.