Business Analysis & Quality Assurance Analyst
About The Position
This position supports business and technology needs in an Agile environment. The role involves defining and prioritizing requirements, configuring packaged software, testing solutions, resolving defects, and training end users. Responsibilities range from assisting with requirements and testing to serving as a subject matter expert and mentoring team members. In this role, you will collaborate with business clients and IT colleagues to deliver technology solutions, configure packaged software and support upgrades, prepare and execute test plans, track defects, and ensure quality delivery, and train and support end users in system operations. You will also contribute to process improvements and project progress reporting. Level I will assist with requirements, testing, and user training, while Level II will lead requirements management, collaborate with vendors, and serve as a subject matter expert.
Requirements
- Bachelor's degree and/or equivalent work experience.
- One to two years of similar or related professional experience (3 - 5 years required for level II).
- Strong analytical and problem-solving skills; ability to think logically and orderly.
- Excellent communication skills and ability to maintain confidentiality of information.
- Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Ability to work and travel independently and operate general office equipment.
- Goal-oriented mindset with a strong sense of team solidarity.
Nice To Haves
- Up to two years of general financial experience comprising a combination of education and hands-on experience (2 - 3 years expected at level II).
- Resourcefulness and creativity in researching new products and techniques.
- Familiarity with database querying methods.
- Familiarity with test automation concepts and tools.
- Experience with Agile development methods.
- Understanding of database design, programming concepts, and web development.
- Experience with packaged software testing concepts, tools, and business analysis.
- Prior experience serving as a subject matter expert or mentoring others.
Responsibilities
- Collaborate with business clients and IT colleagues to deliver technology solutions.
- Configure packaged software and support upgrades.
- Prepare and execute test plans, track defects, and ensure quality delivery.
- Train and support end users in system operations.
- Contribute to process improvements and project progress reporting.
- Assist with requirements, testing, and user training (Level I).
- Lead requirements management, collaborate with vendors, and serve as a subject matter expert (Level II).
Benefits
- Bankwide incentive compensation program
- 401K retirement plan with competitive company match
- Multiple health insurance offerings, including free telemedicine benefits
- Paid Time Off: Vacation, sick, personal, volunteer and bereavement leave
- Short-term and long-term disability coverage
- Voluntary life insurance
- Incentive-based wellness program
- Paid maternity and parent bonding leave
- Tuition reimbursement and student loan assistance
- Onsite fitness center with shower facilities and onsite yoga classes
- Summer hours
- Onsite café
- Generous vacation and volunteer hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
