Business Analysis Manager - Salesforce CRM Analytics

T-Mobile•Bellevue, WA

6d•Hybrid

About The Position

This position supports strategic and operational decision-making by delivering insights and analysis across the business. It manages data mining, business intelligence, and reporting to provide actionable recommendations. The role collaborates with multiple teams to conduct complex modeling and analysis for business improvements. Success is measured by the accuracy and impact of insights that inform resource prioritization and performance benchmarks. The work influences organizational strategies and enhances customer experience through data-driven solutions. Specific to this role is the required Salesforce CRM Analytics knowledge and experience of data visualization and report building.

Requirements

Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
Acceptable areas of study include Data analysis, data science, similar quantitative fields or equivalent practical experience (Required)
4-7 years Working experience solving analytical problems using quantitative approaches (Required)
4-7 years Working experience reporting and analyzing performance & data visualization (Salesforce CRM Analytics, Tableau, Power BI, etc.) (Required)
4-7 years Working experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Required)
Business Acumen (Required)
Dashboard Development (Required)
Data Analysis (Required)
Data Storytelling (Required)
Executive Presence (Required)
Financial Modeling (Required)
People Management (Required)
Project Management (Required)
Stakeholder Management (Required)
Strategic Thinking (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Working experience with Python, R, Go or similar statistics or data science language preferred.
Telecommunications (Preferred)

Responsibilities

Provide insights and recommendations that optimize business experiences through cross-functional collaboration and data analysis
Develop and maintain data and SF CRM Analytics reporting solutions including dashboards, reports, and self-service tools to support enterprise goals
Apply analytical and modeling techniques to support decision-making and resource prioritization across the organization
Participate in the design and administration of reporting structures and interfaces for standardized use across teams
Also responsible for other duties/projects, as assigned by business management as needed