Business Analysis Associate II - Controls & Data Analysis

JPMorgan Chase & Co.•Columbus, OH

About The Position

If you’re proactive, collaborate well with others, and have a mindset for Risk and Controls, then our Business Analyst Associate II- Controls & Oversight in Customer Fulfillment Services (CFS) could be the opportunity to take your career to the next level. In this role, you will help drive the strategic goals of the organization through controls oversight, data analytics and reporting, and developing key presentations and communications and you will have a higher level of oversight in monitoring and managing various processes to ensure Controls are in place and are being followed. With the opportunity to collaborate across all of CFS- including senior leadership- you will refine your analytical and people skills with compiling reports and creating presentations with information that enables the operation to maintain their momentum in supporting the Consumer and Community Bank. As a Business Analysis Associate II - Controls & Oversight within Customer Fulfillment Services, you will provide business management support and governance including several functions such as organizational strategy. You will help advance the strategic goals of the organization through data analytics and reporting, project engagement, process re-engineering, controls management, and the development of high-impact presentations and communications, this is essential for the Central Transaction Operations (CTO) which a group that provides key operational and business support services for customers across Consumer & Community Bank and throughout the firm. You will also provide cross-functional and executive support in a data-driven environment.

Requirements

Strong analytical and critical thinking skills with the ability to interpret data and translate into actionable insights
Excellent written and oral executive-level communications skills with the ability to quickly adjust message based on various audiences
Advanced MS Office (Excel, PowerPoint) skills
Extensive SharePoint knowledge
Bachelor’s Degree or equivalent work experience
Highly motivated, self-directed, curious to learn new technologies
Experience with operational risk analysis, action plans, issue management, end-to-end process reviews, and control execution

Nice To Haves

Ability to quickly learn and assimilate business and technical knowledge
Alteryx Certification & Tableau experience preferred
Knowledge and experience with quality assurance principles is a plus

Responsibilities

Partner with Consumer Fulfillment Services (CFS) business units to drive efficiency, control effectiveness, and consistency, including issue and opportunity identification
Serve as the subject matter expert and central point of contact across CFS for records management and unstructured data controls, including the execution and analysis of CI scans
Analyze and transform data using transformation tools to maximize usability and improve operational efficiency
Configure and govern SharePoint sites, while developing Power Platform to optimize processes and maintain audit‑ready controls
Validate data accuracy for both recurring and ad-hoc metrics and reports
Support special projects that aid in the strategic goal of CFS, impact peer teams or have broad CFS impacts
Build relationships across CFS and partner organizations to ensure a knowledge of the businesses and processes focusing on key drivers of productivity, controls, quality and process efficiency