Business Advisory Banking Relationship Manager

First Horizon•Winston-Salem, NC

1d•Onsite

About The Position

Responsible for acquiring, managing, growing, retaining, risk management, and relationship development/planning of approximately 250 business relationships with $1 – 5 mm in annual revenues, serving as a single point of contact for the customers within the bank. This role delivers business and deposit services, sells secured and unsecured business loans adhering to credit policy and underwriting parameters. It also identifies referral opportunities for Retail Branch Partners and Business Product Partners, and serves as a business consulting resource for the Retail Branch network. The position works from a bank facility in Winston-Salem. The role focuses on revenue growth through expert business profiling and a deep understanding of business operation cycles to uncover opportunities beneficial to the customer and the bank, acting as a financial advisor to the business principals/owners. Achievement of product production goals, key financial metric results, and sales activity goals as defined by the banker scorecard is expected. The role utilizes problem-solving, listening, understanding, and responding techniques to proactively reach out to customers to identify sales opportunities aligned with customer needs and bank priorities, helping customers operate their businesses more efficiently and profitably. Effective engagement with product partners is crucial to develop holistic customer relationships. The role also involves meeting bank standards for accuracy, response times, service scores, relationship retention, contact rate, and customer loyalty. Proactive efforts to enhance service and referral performance through coaching, supporting bank strategy and initiatives, and utilizing all available tools to improve customer experience and enhance performance are key. Seamless partnership with branch and product partners is essential to provide an excellent customer experience defined by expertise, ease of use, and responsiveness. Expertise in identifying non-credit risk through account reviews, customer conversations, and publicly available information is required. Adherence to all regulations, compliance, Bank policies and procedures, and delegated authorities is mandatory. The role manages risk related to credit, operational, regulatory, reputational, privacy, and legal aspects of personal interactions with customers and bank personnel. Completion of all required training by established deadlines is necessary.

Requirements

Bachelor’s degree and three years of banking experience.
High school diploma or GED and seven years of banking experience.

Nice To Haves

Business credit training and lending experience preferred.

Responsibilities

Acquiring, managing, growing, retaining, risk management, and relationship development/planning of approximately 250 business relationships with $1 – 5 mm in annual revenues.
Serving as a single point of contact for customers within the bank.
Delivering business and deposit services.
Selling secured and unsecured business loans adhering to credit policy and underwriting parameters.
Identifying referral opportunities for Retail Branch Partners and Business Product Partners.
Serving as a business consulting resource for the Retail Branch network.
Using business profiling and understanding of business operation cycles to uncover revenue/growth opportunities.
Acting as a financial advisor to the business through its principals/owners.
Achieving product production goals, key financial metric results, and sales activity goals.
Using problem solving, listening, understanding, and responding techniques to proactively reach out to customers to identify sales opportunities.
Helping customers to operate their businesses more efficiently and profitably.
Effectively engaging product partners to develop holistic customer relationships.
Meeting bank standards for accuracy, response times, service scores, relationship retention, contact rate, and customer loyalty.
Proactively looking for ways to enhance service and referral performance by seeking coaching, supporting bank strategy and initiatives, and using all available tools to improve the customer experience and enhance performance.
Partnering with branch and product partners seamlessly to provide an excellent customer experience.
Identifying non-credit risk through account reviews, customer conversations, and publicly available information.
Adhering to all regulations, compliance, Bank policies and procedures, and delegated authorities.
Managing risk related to credit, operational, regulatory, reputational, privacy, and legal aspects of personal interactions with customers and bank personnel.
Completing all required training by established deadlines.