Business Advisor – International Trip Planning (UK)

ForeFlight•Houston, TX

About The Position

The Business Advisor will play a key role in assisting with strategic International Trip Planning Services (ITPS) customer sales opportunities, driving unique pricing analysis, and managing new and existing customer relationships. This position combines technical system expertise with deep client relations experience to act as the primary liaison between Sales/Solutions Engineers and ITPS Operations teams, transforming the customer onboarding experience and shaping strategic direction based on client feedback. The ideal candidate will be comfortable serving as an ITPS Subject Matter Expert (SME) during customer visits and trade shows, bridging the gap between sales campaigns and operational capabilities, and translating complex customer feedback into actionable insights and strategic pricing solutions to help the business win in the market.

Requirements

Proven experience in client relations, customer service management, or as a dedicated onboarding specialist.
Demonstrated experience serving as a Subject Matter Expert (SME) for technical products during sales operations and customer visits.
Strong strategic planning, troubleshooting, and teamwork skills.
High degree of empathy with the customer and a strong ability to understand and navigate other people's perspectives.
Proficiency in M365 Suite, Adobe Acrobat, and collaboration platforms such as Slack.
Strong communication skills with experience presenting at trade shows, customer visits, and webinars.

Nice To Haves

Deep expertise in International Trip Planning Services (ITPS) and ForeFlight flight planning ecosystems.
Experience shaping pricing strategies and conducting unique pricing analyses for strategic enterprise customers.
Experience managing complex, multi-stakeholder account setups and optimizing flight planning configurations.
Familiarity with building and maintaining Salesforce (SFDC) dashboards to track sales pipelines.
Experience managing customer feedback through industry-standard survey tools such as Qualtrics.

Responsibilities

Oversee product benchmarks by collecting feedback from existing and potential customers to help shape the strategic direction of ITPS pricing and market positioning.
Interact with clients through on-site visits, office visits, trade shows, and calls, collecting feedback to bring into the technical work and sharing actionable insights with ITPS Ops teams.
Identify tangible and nontangible benefits and compile this information into key performance indicators (KPIs), partnering with operational leaders to shape Service Level Agreements (SLAs) utilizing Customer Experience aligned metrics.
Oversee technical system health assessments and optimizations for currently deployed solutions, such as leading initiatives to transition customers from legacy platforms to the ForeFlight ecosystem and optimizing their accounts.
Manage the comprehensive onboarding of strategic ITPS customers, coordinating complex setup requirements such as multi-tail operations, disparate billing entities, eAPIS owners, and community portals.
Demonstrate technical system abilities and benefits, such as Trip Planning System (TPS) and ForeFlight ecosystem integrations, by delivering presentations, webinars, and acting as a breakout presenter and panelist at trade shows.
Identify opportunities for the responsible sales organization to provide business consulting services, joining regional sales teams as an SME to tailor content, shape strategic sales campaigns, and drive initiatives like "ITPS for GA".
Create and maintain Salesforce (SFDC) dashboards and reports to track the ITPS sales pipeline, analyzing financial reporting metrics such as aged debt and Top 10 accounts to aid business portfolio decision-making.
Provide ongoing customer service management, maintaining the critical link between Sales/Solutions Engineers and ITPS, and supporting existing customers particularly during pricing changes.

Benefits

Private medical insurance (with employer-paid premiums for employees)
Dental and vision coverage
Life and disability insurance
Pension plan with up to 10% employer matching contributions
23 days of annual leave, plus additional time off during the Christmas holiday period
Employee Assistance Programme (EAP)
Two paid volunteer days per year (effective 2026)
Employee referral programme (effective 2026)
Flight rewards and flight stipend (effective 2026)

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume