Business Administrator

Microsoft•Redmond, WA

12h•$31 - $59

About The Position

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The CE&S Strategy and Operations (S&O) organization is seeking an experienced Business Administrator to provide support to the executive leadership team. The CE&S S&O team works across stakeholders on critical initiatives to drive the mission and strategy of the organization forward. The ideal candidate is someone who can navigate and change directions quickly within a fast-paced environment and can embrace a challenge head on with confidence, a calm sense of urgency, and a positive attitude, along with a professional demeanor, and a desire to remove barriers to ensure success. Additional attributes needed for this role are high detail-orientation, ability to successfully multi-task, and provide consistent and timely follow-through. As well as demonstrating integrity and the ability to handle confidential information appropriately. A successful candidate will have demonstrated work experience in a fast-paced executive environment, the ability to design and deliver against a plan, manage time to ensure deadlines are met, prioritize deliverables of multiple projects within a dynamically changing workload. Additionally, demonstrate solid communications skills in a global environment and work collaboratively with teams from various disciplines. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

5+ years Administrative, Business Support, or customer service experience in an environment with an emphasis on scheduling meetings/events, travel management, and administration work for executive/upper level management.

Nice To Haves

Bachelor's Degree in relevant field (e.g., Business Administration, Human Resources [HR], Marketing, Communications, Psychology, Sociology) OR equivalent experience.
2+ years experience serving as mentor to others.
3+ years experience reviewing and managing administrative budgets (e.g., for events, morale, travel, training).
2+ years supporting a CVP or equivalent
2+ years of managing a complex calendar on behalf of an executive

Responsibilities

Provide strategic calendar and time planning support for managers, and align calendar based on executives’ preferences and style.
Build and leverage a cross-organizational network to enable team work.
Participate in the Business Support community and begin to provide leadership, such as by seeking mentors.
Facilitate team experience and onboarding activities.
Own the coordination, logistics, and direction of events, delegating as necessary.
Balance multiple projects end to end with varying deadlines.
Oversee inventory management, participate in discretionary budget tracking and reporting, and own expense management.
Understand and help implement rhythm of business (ROB).
Manage up-to-date space-management processes and team spaces, maintaining detailed data to recommend changes and identify future requirements.
Manage travel arrangements and create detailed itineraries for daily activities.