Business Administration Intern

Kids in the Game • New York, NY

6d • Onsite

About The Position

We’re looking for a Business Administration superstar to support the work of our Marketing and Customer Experience teams. This role reports directly to the Director of Customer Experience and supports the Marketing Coordinator. This individual interfaces with our community publicly, our customers privately, and the Kids in the Game team internally. We’re looking for someone to cultivate positive relationships with our community and have a forward-thinking approach when it comes to strategy and implementation. Kids in the Game offers seasonal internships throughout the year. Internships are typically 14-18 weeks long and Interns would be expected to work between 25-35 hours per week in person at our office location. Below are the dates for each season. Fall 2025: September 8th - December 19th Spring 2026: January 12th - May 15th Summer 2026: May 18th - August 21st Compensation: Internships are unpaid opportunities for first term Interns. We do offer $200-$300 completion bonuses at the end of unpaid internship contracts. There is also the potential to extend for a second term, paid internship. We can also offer class credit where applicable. You’ll know this role is for you if: You thrive off connecting with people and making their day a little better for having interacted with you. You feel a sense of accomplishment knowing you’ve helped with an issue or created value for someone. Technology is intriguing and something you enjoy diving into and testing. You enjoy solving puzzles. You know that the key to a successful business is the behind-the-scenes work that goes into it.

Requirements

• Is resourceful and comfortable operating autonomously, but won’t hesitate to ask questions when they arise.
• Never leaves messages unanswered.
• Has a passion for sports-based youth development.
• Can handle influxes in workload and execute tasks on time with a high level of attention to detail.
• Works very well with other people and is an effective communicator.
• Handles conversations with composure and empathy.
• Loves learning new things.
• Can use technology as a driving force.
• Open to feedback to continuously improve and grow.

Responsibilities

• Engage with prospective customers via phone calls, emails and scheduled events.
• Analyze repeat inquiries for opportunities to improve response practices to reduce confusion and number of incoming inquiries.
• Establish best practices for our customer service protocols.
• Utilize and master registration, CRM and project management platforms.
• Stay up-to-date with our program calendar and new program details to anticipate questions and comments.
• Aid with processes related to customer support (ex. payment processing, form collection, health record, etc)
• Conduct market research via surveys, interviews, focus groups, on-site observation, and analyze reports.
• Connect with the Kids in the Game team internally to ensure all stakeholders have necessary relevant information.

Benefits

• We are a youthful, passionate, and committed team of individuals who care about our youth and city
• We support each other personally and professionally by encouraging a growth mindset and shared sense of purpose
• We use games & team building exercises to maintain a robust team culture
• We offer you the freedom to work outside of the office and reach new parts of NYC – every day can be a different experience as you visit all of our schools and programs and get a feel for all parts of the city
• We are an active team and regularly participate in company social leagues, workout classes, and sporting events

What This Job Offers

• Career Level: Intern
• Number of Employees: 11-50 employees