Business Administration & Experience Manager

Engaged•Saanich, BC

2d•CA$76,000 - CA$84,000•Onsite

About The Position

Level Ground’s business development team supports a co-operative, communicative, forward-thinking environment where hard work, care and continuous improvement are valued. The Business Administration & Experience Manager supports Level Ground’s recurring financial, administrative, employee and business-system processes while acting as a leader and champion for the experience of customers and staff engaging with the company. This role improves how people interact with Level Ground and serves as a connector across departments to create a consistent, thoughtful and values-driven experience for customers, employees and external partners.

Requirements

3+ years of experience in business administration, bookkeeping/accounting administration, office/operations management or a related role
Experience supervising, coaching or leading others
Strong organizational skills and attention to detail, with the ability to manage recurring deadlines across multiple processes
Comfort with accounting/ERP and business systems
Strong communication skills across phone, email and in-person interactions
Service-oriented, problem-solving mindset and sound judgment around confidential information

Nice To Haves

Familiarity with payroll, benefits or grant administration is an asset
Experience documenting and improving processes or standard operating procedures is an asset
Understanding and experience in a food service, coffee, CPG, hospitality or manufacturing environment

Responsibilities

Produce customer statements and maintain pricing schedules and customer information
Review credit holds and support timely resolution of customer account questions
Maintain recurring sales/broker reporting and calculate commissions
Support onboarding of new customers while improving the experience for customers and sales partners
Coordinate accounts payable, corporate credit cards and routine banking administration
Reconcile designated accounts and pending payments and coordinate grant payment tracking
Support payroll, RRSP and compliance administration, following procedures set by CFO
Coordinate employee onboarding, departures, benefits, records and system access
Ensure employees receive clear information and timely support
Improve onboarding and the administrative experience for staff
Maintain corporate records, procedures, calendars and documentation
Track recurring administrative and compliance deadlines
Coordinate with banks, benefits providers and external partners, and support company-wide administrative systems
Identify gaps between departments and move issues toward resolution
Lead three direct reports: Set clear priorities and monitor performance, Foster a collaborative, service-focused team environment
Perform other organizational duties as assigned