Business Account Manager (Full-time; Chatham)

Mainstreet Credit Union Limited•Chatham, ON

8d•Onsite

About The Position

Mainstreet Credit Union is a dynamic and growing credit union with 10 locations across Southwestern Ontario, dedicated to providing exceptional financial services to its members. The organization prides itself on a leadership philosophy of excellence and team development, offering a full spectrum of investment, credit, and general banking instruments to build tailored solutions for its member-shareholders. Mainstreet Credit Union is actively seeking an experienced Business Account Manager to join its team. The company is committed to investing in its employees and members, providing exceptional service and advice, and making a difference in their lives. Their core values include providing personalized, high-quality advice with flexible solutions; being highly responsive through empowered professionals; making a meaningful impact and being connected to the community; and ensuring an easy experience for members.

Requirements

Post-secondary education in a related business field or equivalent work experience
Display exceptional interpersonal skills by demonstrating approachability, trustworthiness, flexibility and strong work and service ethic
Proven relationship management and sales effectiveness skill, able to identify members/non-member needs and match appropriate solutions
Demonstrate results orientation in both sales and service
Thorough understanding of all Credit Union retail and business products and services
Thorough understanding of the Credit Union’s business strategies
Demonstrate attention to detail, thoroughness, and accuracy for auditing, checking and verifying work
Committed to continuous personal improvement

Responsibilities

Responsible for the business development and management of the business portfolios in the region
Manage a portfolio of businesses with both non-lending and simple credit needs within their region, involving annual review of the risk and profitability of each member’s account; monitor problem accounts and plans to minimize risk
Build relationships with existing members; network with external business organizations and individuals to generate new business
Receive and analyze financial and personal net worth statements; calculate debt servicing capacity; negotiate terms and conditions of loans
Identify and pursue opportunities to promote other business services and non-credit products; review current portfolio to ensure clients have proper banking products
Proactively market the organization’s products and services by promoting, upselling and cross selling the full range of lending and investment vehicles with emphasis on both business and personal loans, mortgages, credit card products, lines of credit, as well as referring registered and non-registered deposit and investment vehicles and sundry services
Maintain a high profile and image as the financial institution of choice in the community by establishing member and non-member client relationships and business contacts
Support actions to improve the growth and development of the loan portfolio
Work with the Director of Commercial & Agricultural Experience to prepare budget objectives, monitor and coordinate activities to achieve budget objectives and profitability
Develop and maintain an advanced knowledge of both business and retail lending policies and procedures, lending reports, and related/developing technology
Act as a key advisor to the Branch Manager and CAAM in order to support existing and new business member relationships
Analyze loan requests using established lending criteria to safeguard member deposits and the viability of the Credit Union while supporting growth objectives
Advise current members and potential new members on Credit Union products and Services (including business and personal accounts, overdraft applications, Credit Card applications, Payment Services) using the Advice Based model approach
Ensure necessary regulatory and compliance guidelines and measures are followed
Collect and compile information and analyze financial statements to assess credit worthiness
Ensure daily monitoring of the Delinquency Report. Follow up on delinquent accounts up to 30 days, contact members are required and maintain records of action taken
Ensure a proactive approach is taken in order to retain current business
Handle member complaints in a courteous, professional manner
Represent the Credit Union in the community by participating in local business activities and community functions
Perform other duties as assigned