Business Account Manager #230251026

Meyer Tool • Cincinnati, OH

2d • Onsite

About The Position

The Business Account Manager operates as the lead point of contact for all matters specific to customer accounts and is the essential driver of customer needs through the business process. They are the liaison between the customer and MTI business segments. They are responsible for driving timely execution in matters of quoting, purchase order and job release, status tracking with open and transparent communication to the customer, and escalation of issues to executives for resolution. This is a fast-paced position that requires individuals to have the ability to focus and execute in a structured and active environment. The Account Manager will provide leadership and guidance to the Business Unit’s team with the aim of making them as efficient as possible.

Requirements

• Associate’s degree in Sales & Marketing or related field required
• At least 5 years of experience in a direct customer support/service position
• At least 3 years of experience reviewing and interpreting quotes, PO’s and terms and conditions
• Must meet ITAR definition of US Person(s)- documentation required
• Excellent verbal and written communication skills in English
• Ability to communicate professionally verbally and in writing with customer to understand needs and concerns
• Strong administrative skills: organization, time management, planning and problem solving
• Must work well with limited direct supervision, be results oriented, and hard working to consistently provide exceptional service
• Must exhibit a high level of motivation and a sense of urgency
• Know and understand the needs of internal and external customers
• Ability to meet critical deadlines and work in fast paced environment, with the ability to prioritize and follow up accordingly
• Intermediate to advanced proficiency in MS Office
• Must have the ability to travel occasionally within the U.S. and internationally without restriction and, upon request prior to travel, must be able to provide any documentation that may be required by the country of destination
• Successful results of pre-employment drug testing will be required

Nice To Haves

• Bachelor’s Degree Preferred

Responsibilities

• Handle complex service questions from customer and apply sound judgment in resolving issues
• Build and maintain strong, long-lasting customer relationships
• Identify potential new business opportunities among existing customers
• Develop trusted advisor relationships with key accounts and customer stakeholders
• Determine customer needs and facilitate effective and efficient processing and tracking of customer jobs from job release to closure
• Maintain daily requirements for internal or external customers through MTI order entry system
• Facilitate the quote process to ensure all requests for quotes are completed on time and in accordance with company guidelines and policies
• Interface with operations, production control, engineering, and quality to maintain status of existing and pending jobs in order to provide the customer with accurate pricing and manufacturing lead time estimates
• Proactively interface with customers, understand and solve account related issues on a regular basis through phone calls, emails, in person meetings, and other methods
• Work closely with production control and engineering to align jobs with proper documentation to satisfy customer’s requirements via customer portal or similar required process
• Initiate Contract Review, job creation, and job release
• Manage and coordinate the resolution to all customer order complaints and/or non-compliant purchase order issues
• Identify and escalate terms and conditions in contracts or purchase orders to management for resolution, when required
• Complete transactions for price verification, researching part numbers, evaluating lead times, and similar transaction to address customer needs
• Discernment of export documentation, FAA requirements and/or other required export licenses/agreements and administering of same in support export laws and purchase order/program requirements
• Review customer aged receivables with accounting department and reach out to customers to resolve payment issues
• Track and maintain up to date knowledge regarding any and all non-conforming hardware and non-conforming reports
• Manage and report customer owned inventory as required for in-process consigned parts
• Utilize system tools to pull data and manipulate for internal/external status updates
• Ensure daily that planned/required shipments are processed for shipment
• Lead, guide, and develop the Business Unit
• Establish roles and responsibilities within the department in addition to developing succession plans
• Supervise and coordinate all activates of employees assigned to the applicable department
• Ensure that job performance matters are resolved fairly in accordance with the Employee Handbook with assistance of Human Resource Department
• Perform miscellaneous duties assigned by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree