Business Account Expert, Inbound Care
About The Position
This role supports business customers by providing effective resolution and proactive account management to address inquiries and concerns. It involves identifying root causes of issues, exploring customer needs, and managing payment arrangements and collections activities when appropriate. The role requires demonstrated skill and competency to meet position goals with normal supervision while maintaining courteous and timely service. Success is measured by resolution effectiveness, customer loyalty, and adherence to quality and productivity standards. The work impacts the organization by fostering loyal and profitable business customer relationships through knowledgeable and responsive service.
Requirements
- High School Diploma/GED (Required)
- Windows (Required)
- Keyboarding (Required)
- Communication (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Nice To Haves
- Less than 2 years 6 months customer service experience (Preferred)
Responsibilities
- Resolve business customer inquiries and concerns to achieve timely and effective issue resolution
- Manage accounts by identifying service enhancement opportunities and facilitating payment arrangements and collections activities
- Utilize resource documentation and training tools to deliver informed and consistent customer service
- Meet department productivity and quality standards while applying appropriate account adjustments and credits
- Collaborate across channels including retail, care, and sales to support customer needs and team initiatives
- Also responsible for other duties/projects as assigned by business management as needed
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical, dental and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
