Bus Systems Analyst Sr
About The Position
Acts as the bridge between business (Marketing/CIM/LOBs) and engineering, ensuring solutions are aligned to customer engagement, campaign execution, and data-driven decisioning. Stakeholder Engagement • Partner with Marketing, Product, Analytics, and Tech teams • Drive alignment on scope, priorities, and outcomes Solution Translation • Translate business needs into system capabilities (SFMC, AJO, Pega, MDL, etc.) • Support design discussions and technical feasibility Requirements & Backlog Management • Elicit, define and document business requirements / user stories • Translate CIM use cases into functional specs, flows, and data needs PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Participates in analyzing business requirements and production specifications for changes made to technology applications. Formulates and defines the system scope and objectives, based on user needs and business processes. Directs business process improvement projects for internal business groups, aiming to improve business results. Identifies and documents all system constraints, implications and consequences of various proposed system changes. Provides recommendations for addressing and resolving business issues, for a specific business group.
Requirements
- University / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Nice To Haves
- Application Development
- Business Management
- Create User Stories
- Customer Solutions
- Design
- Group Problem Solving
- Process Improvements
- Release Management
- Requirements Analysis
- Software Solutions
- User Experience (UX) Design
- Business Assessment
- Business Process Modeling
- IT Environment
- IT Project Management
- Requirements Analysis
- Technical Writing/Documentation
- Workflow Analysis
Responsibilities
- Partner with Marketing, Product, Analytics, and Tech teams
- Drive alignment on scope, priorities, and outcomes
- Translate business needs into system capabilities (SFMC, AJO, Pega, MDL, etc.)
- Support design discussions and technical feasibility
- Elicit, define and document business requirements / user stories
- Translate CIM use cases into functional specs, flows, and data needs
- Participates in analyzing business requirements and production specifications for changes made to technology applications.
- Formulates and defines the system scope and objectives, based on user needs and business processes.
- Directs business process improvement projects for internal business groups, aiming to improve business results.
- Identifies and documents all system constraints, implications and consequences of various proposed system changes.
- Provides recommendations for addressing and resolving business issues, for a specific business group.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
