Bus Strat & Init Mgr - Claims Business Strategy
About The Position
This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners. The Claims Strategy Manager will lead strategic initiatives within Consumer and Small Business Claims and will work horizontally across Client Protection and the broader enterprise to to advance strategic initiatives and elevate the client experience. This role will be responsible for driving innovation, influencing cross‑functional partners, and delivering data‑driven solutions that balance risk, return, and customer outcomes. As part of the Claims Strategy and Transformation team within Consumer and Small Business Claims, this position will focus on innovation, simplification, and operational excellence to streamline end‑to‑end claims processes for both our clients and the business.
Requirements
- 4+ years of experience in strategic thinking, critical analysis, project management, and planning
- Strong data-driven strategic thinking and analytical capabilities
- Ability to assess risk vs. reward, evaluate strategies, and consider client impact in decision-making
- Strong executive presence with the ability to lead and facilitate meetings, including those with senior executives
- Proven problem-solving skills, with strong follow-through and the ability to escalate and resolve issues effectively
- Demonstrated ability to manage multiple priorities and adapt in a fast paced environment
- Excellent written, verbal, and active listening communication skills, with the ability to influence and build consensus at all organizational levels
- Strong attention to detail with a commitment to flawless execution
- Intellectual curiosity and a willingness to challenge the status quo
- Organizationally savvy; skilled at navigating complex organizations to build connections and collaborate vertically / horizontally across teams, geographies, and lines of business
- Demonstrated ability to foster collaboration, teamwork, and strong partnerships
- Proven success leading complex, cross-functional initiatives and influencing senior stakeholders
Nice To Haves
- Track record of driving operational excellence through the full initiative lifecycle, from identifying process gaps and generating innovative solutions to conducting research, developing proof of concepts, securing executive sponsorship and funding, and delivering successful implementation and sustained business impact.
- Claims and/or Client Protection experience
- Deep knowledge of Client Protection claims processes
- Experience driving operational, or transformation initiatives within large organizations
- Ability to balance client experience, risk management, and business performance objectives
Responsibilities
- Lead and influence enterprise-wide strategic initiatives to improve claims outcomes, client experience, and profitability
- Identify trends and opportunities using data, analytics, and emerging technology (including AI as appropriate) to solve complex business problems
- Partner closely with technology, product, risk, and Claims operations leaders to drive sustainable improvements
- Champion large-scale initiatives that strengthen risk management, operational efficiency, and client satisfaction
- Lead the development, prioritization, and execution of the end‑to‑end strategies for Claims
- Support department-wide strategies and portfolio performance management
- Represent the business with execution partners to simplify platforms, reduce manual processes, and streamline workflows
- Drive Claims transformation initiatives focused on innovation, simplification, and scalability
Benefits
- Access to paid time off
- Resources and support to our employees
- Discretionary incentive eligible
- Eligible to participate in the annual discretionary plan
- Annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
