Bus Person - LOFT94

Jamul Casino•Jamul, CA

4d•Onsite

About The Position

The Bus Person is responsible for providing friendly, fast, and helpful customer service to all guests and team members. This role assists servers with the guest dining experience, clears and resets tables according to venue standards, and ensures tables are ready for guests. The Bus Person approaches newly seated guests, serves bread, butter, and water, and works with servers to expedite service. They also perform service duties for servers by picking up and delivering orders from the kitchen, monitor tables to assess guest needs, and keep the dining area clean and neat. Additionally, the Bus Person is responsible for restocking and cleaning their assigned station at the end of their shift, attending pre-shift meetings, and maintaining consistent attendance. They participate as a team member with all staff to ensure a smooth and efficient operation, declare tips, and attend all departmental and company training programs. The role requires adherence to all company policies, procedures, gaming laws, and regulations, and performing all job duties in a safe and responsible manner. This includes meeting department uniform, appearance, and grooming requirements, such as wearing slip-resistant safety shoes, and performing any other reasonably requested job duty to promote productivity.

Requirements

Must be at least 21 years of age.
Read, write legibly, understand and speak English.
Excellent customer service/communication skills.
Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
Must meet professional appearance standards as prescribed by company policy.
Must be able to respond to visual and oral cues.
Able to work in constricting areas.
Able to tolerate second-hand smoke, noise, bright lights.
Able to work at a fast pace in often crowded/noisy environment.
Ability to earn and maintain a current Food Handlers Card.
Ability to earn and maintain RBS Certification within 60 days of employment.
Must be able to acquire and maintain appropriate gaming license.

Responsibilities

Provide friendly, fast, and helpful customer service to all guests and team members.
Assist server with guests dining experience.
Complete any task assigned by dining room manager, chef, or supervisor.
Responsible for clearing all table and resetting them for new seating in accordance with venue standards.
Ensure each table is ready for guests arrival in accordance with venue standards.
Responsible for approaching newly seated guests, serving bread, butter, water, etc. in a timely and pleasant manner working with servers to expedite service at all tables.
Perform service duties for servers by picking up their orders when ready in the kitchen and delivering them.
Monitor tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area.
Restock and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards.
Attendance at pre-shift meetings.
Responsible for maintaining a regular and consistent attendance record.
Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.
Declare tips through time and attendance system at the end of each shift.
Attend all departmental and company training programs or meetings as directed.
Compile information, complete and submit reports as needed.
Adhere to all company policies and procedures.
Adhere to all gaming laws and regulations.
Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.
Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties.
Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.