Full Time Bus Operator

Massachusetts Bay Transportation Authority•Multiple Locations / Greater Boston Metropolitan Area, MA

3d•Onsite

About The Position

The MBTA is seeking a Full-Time Bus Operator to join their team. The Bus Operator is responsible for the safe operation of MBTA surface vehicles, ensuring passenger and equipment safety. This role involves performing routine vehicle inspections, collecting fares, and assisting in emergency situations. The position operates under occasional supervision, adhering to MBTA guidelines and procedures. This is a 40-hour per week position eligible for overtime, with trainees earning 100% of the full-time hourly rate during training.

Requirements

Possession of a high school diploma or its equivalent (G.E.D).
Must be at least eighteen (18) years of age.
Possession of a valid driver's license for at least three (3) years.
Possession or ability to obtain a valid Class B Massachusetts Commercial Driver's License (CDL) permit with General Knowledge, Air Brakes, and Passenger endorsements.
A satisfactory driving record for at least three (3) years prior to the date of hire.
Ability to report to work on time and to work entire assigned work shift on regular and consistent basis.
A satisfactory non-renew display for tickets report from the Massachusetts Registry of Motor Vehicles.
Ability to pass selection Interview & Workforce Assessment
Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA's medical requirements, including a physical examination and drug and alcohol screening.
For applicants who have worked for employers regulated by the United States Department of Transportation within the previous two (2) years, the ability to pass additional drug and alcohol review based on information received from those employers.
Ability to pass the Department of Telecommunications and Energy (DTE) skill performance and road test.
Ability to read, write, comprehend, speak and respond to instructions, posted signs, and inquiries in English.
Ability to effectively communicate with customers, employees and vendors.
Successful completion of the required probationary period of 120 working days.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records.
Continued employment is subject to obtaining a Class B Massachusetts CDL Permit (with General Knowledge, Air Brakes, and Passenger endorsements) and later obtaining a CDL.
Individuals who are hired without the requisite CDL Permit will be provided training, for up to two weeks, and must pass the CDL Permit test within this two-week training period to continue their employment.
To request an unattested driving record online, go to: https://www.mass.gov/how-to/request-a-driving-record

Nice To Haves

None

Responsibilities

Operates surface line vehicle along assigned routes, including picking up passengers, collecting fares, checking passes and ID cards for validity, protecting revenue collected according to defined procedures.
Sits for extended periods of time, with some exposure to vibrations, noise, airborne particles, and fumes.
Inspects and/or tests the vehicle (including, but not limited to, brakes, lights, signs, doors, mirrors, wipers, tires and horn) to ensure serviceable condition.
Regularly climbs onto the side of the bus and reaches with hands and arms to adjust side view mirrors.
Reports and identifies mechanical problems or defects to the appropriate authority.
Operates surface line vehicle maintaining appropriate speed and following distance from vehicles.
Ensures that proper signs are displayed and changed as needed during each trip.
Clearly announces destination at service stops, connecting points, and at all intervals along a route sufficient to permit individuals to orient themselves to their location.
Notifies the Bus Control Center Dispatcher of any emergency, requesting additional assistance if needed.
Evacuates passengers if the emergency situation warrants action and the Inspector is not available to make the decision.
Operates onboard fire extinguisher.
Maintains adequate knowledge of the MBTA system in order to provide routine information and directions to the public.
Refers disputes over ID validity or fare collection to the official in charge of the station.
Produces a written report to the Superintendent if the dispute is not resolved.
Prepares accident reports as required.
Responds to each inquiry, whether from a customer, vendor or co-worker, in a courteous and professional manner consistent with the Authority's "Driven by Customer Service" quality standard.
Reports for duty on time and remains on duty for the duration of a scheduled work shift.
Reports to work during declared states of emergency as essential personnel.
Upholds the rights and interests of the Authority while building and maintaining an effective relationship with employees.
Assists in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti Retaliation policies.
Perform all other duties and projects that may be assigned.
Additional responsibilities may include focus on one or more departments or locations.