Bus Operator - Fixed Route - MWRTA ($5,000 Hiring Bonus)

Keolis Canada•Framingham, MA

11h•Onsite

About The Position

Our MWRTA Fixed-Route Bus Operators serve as true ambassadors, being the daily face representing Keolis, ensuring our riders are being delivered safely and courteously, and providing on-time service.

Requirements

Must be minimum 21 years of age
5 years verifiable valid Drivers license
Valid Massachusetts CDL Class C or Higher with Airbrakes and Passenger Endorsements (Class B with Passenger Endorsements preferred)
Must have clean driving record – DMV printout required for the last 10 years
Must have stable work history
CPR, AED and First Aid Certification (Provided by the Company)
Excellent customer service skills
Positive attitude and enjoy working with the general public
Adaptive decisions making skills handling unexpected situations
Excellent communication skills
Able to follow directions
Consistently showing up on time and being dependable
Ability to obtain a CDL Class B with Passenger and Airbrakes Endorsement
Ability to work in an ever changing environment
Patience and Understanding: Providing compassionate service to passengers with special needs
Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position

Responsibilities

Ensure customers feel welcome
Effectively communicate with passengers especially in the event of service disruptions
Provide passengers with assistance as needed
Accommodate passengers with information such as schedule, guidance, ect.
Practice defensive driving, anticipating potential hazards and reacting appropriately to avoid accidents
Ensure safe on-road operations while maintaining on-time performance
Familiarity with assigned routing and detours to include inclement weather
Awareness of ADA Policies and Procedures to ensure compliance
Proper operation of all wheelchair lifts to include manual operation, for each bus model
Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures
Assist and help passengers with mobility devices, such as wheelchairs or walkers
Assisting passengers with boarding and properly securing wheelchairs
Collect the prescribed fare media and notify dispatch of any type of fare evasion or fraud
Perform pre and post trip inspections and enter all defects on to the DVIR forms
Follow exact deadhead routing and their assigned revenue service routes
Depart the start of each route exactly on-time and never operate ahead of schedule
Perform other duties as assigned