Bus Operations Supervisor BWI Airport

Reimagined Parking • Glen Burnie, MD

5d • $24 - $24 • Onsite

About The Position

The Bus Operations Supervisor plays a vital leadership role in ensuring safe, efficient, and customer-focused transportation operations. This position oversees the daily performance of the transportation division, with responsibility for staff leadership, safety compliance, operational excellence, and client satisfaction. The Supervisor leads by example, supports frontline teams, and ensures service delivery consistently exceeds client and guest expectations.

Requirements

• Must be at least 18 years of age
• High school diploma or equivalent required
• Previous supervisory or management experience in transportation, logistics, transit, or a related field strongly preferred
• Valid driver’s license
• Knowledge of transportation safety standards, regulations, and best practices
• Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays as operational needs require
• Ability to pass all required background checks, drug screenings, and motor vehicle record reviews
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility.

Nice To Haves

• associate’s or bachelor’s degree preferred
• CDL or equivalent preferred (or willingness to obtain, if applicable)

Responsibilities

• Supervise and support all transportation staff, including scheduling, delegating responsibilities, coaching, performance monitoring, and progressive discipline, ensuring compliance with company standards and policies.
• Lead, implement, and reinforce all safety initiatives, including conducting driver assessments, ride-along, and providing constructive feedback on safe driving techniques and best practices.
• Ensure compliance with all federal, state/provincial, and local transportation regulations and company operating procedures.
• Oversee daily operations in a fast-paced, multitasking environment, responding effectively to operational challenges as they arise.
• Monitor and coordinate maintenance of the bus depot, vehicles, and associated premises to ensure cleanliness, safety, and adherence to company standards.
• Serve as a point of contact for guests and clients, using professional and respectful communication to resolve questions, concerns, and escalated service issues.
• Respond immediately to accidents, incidents, service disruptions, or safety concerns, ensuring proper mitigation and communication.
• Accurately complete, review, and submit Incident Reports, investigations, and documentation in accordance with prescribed protocols.
• Maintain professional, consistent communication with guests, clients, drivers, dispatchers, customer service representatives, and management at all times.
• As business needs dictate, may be required to periodically step in and support frontline operations, including covering shifts or assisting Customer Service Representatives (CSRs) and Dispatchers to maintain service continuity.

Benefits

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED