08503 - Bus Int Solutions Mgr

Virginia Department of Transportation • Richmond, VA

11h

About The Position

Interpret and analyze policies, procedures and business processes, and monitor
program compliance. Provide technical guidance related to performance
management, organizational effectiveness and problem resolution across the
agency. Provides day-to-day leadership for critical functions within the
Business Integrated Solutions Office and directs resources to carry out these
functions through the development, execution, and evaluation of the programs
related to these functions with the overall goal of improving VDOT's operating
efficiency and effectiveness by systematically analyzing and re-engineering
critical policies, procedures, functions, and processes and providing an
independent resource to address claims and facilitate timely delivery of the
process.

How you will contribute:
Claims: Facilitating Claims adjudication by administering the administrative
hearing process as prescribed by Code and delegated to the Commissioner of
Highways. Data Information Systems: Directs others in using VDOT's data
information systems to mine data and analyze and interpret results and
developing automated management information reports for use by managers at all
levels within VDOT but particularly senior leadership. Develops performance
measures that ensure VDOT is meeting goals and objectives as outlined in the
department strategic plan and business plan. Leadership: Functional leadership
over business process re-engineering related to construction process
improvement. Day-day leadership over business process re-engineering of
Maintenance and Operations business functions.

Requirements

• Ability to communicate effectively orally and in writing with diverse audiences and to make presentations and conduct meetings.
• Demonstrated abilities to conduct program evaluations in order to critically assess complex business processes.
• Demonstrated ability to deal effectively with ambiguity and to gather critical facts of a situation.
• Demonstrated ability to establish QA and QC procedures to ensure team is operating within those parameters.
• Demonstrated ability to establish financial and budgetary plans and manage accordingly.
• Demonstrated ability to negotiate, mediate, settle disputes equitably, and handle difficult situations diplomatically.
• Demonstrated competencies in team dynamics by leading, delegating, motivating, and obtaining desired results.
• Demonstrated skills in engineering business process improvement resulting in streamlined and effective processes with a mind towards automated solutions.
• Experience conducting program research and analysis.
• Experience developing, interpreting and researching policy.
• Experience interpreting laws, policies and procedures.
• High-level negotiation or mediation skills.
• In-depth knowledge of state government organizations, functions, and transportation systems, operations, and procedures.
• Knowledge of supervisory practices and principles, to include hiring, discipline, performance management and employee development.
• Proven ability to lead teams having diverse backgrounds to successful results.
• Proven skills in oral and written communications and development of complex and sensitive reports and presentation materials.
• Skill in the use of computers and web-based applications.
• Technical knowledge of transportation related networks and related systems.
• Ability to conduct program evaluations.
• Ability to establish QA and QC procedures.
• Ability to establish financial and budgetary plans.
• Ability to handle difficult situations diplomatically.
• Knowledge of transportation related networks and systems.
• Skills in engineering business process improvement.

Nice To Haves

• A combination of training, experience, or education in Engineering, Research, Evaluation, Industrial Engineering, or Business Management or related field desired.
• Experience in a senior management position and experience managing a large and diverse staff, working in multiple programmatic areas.
• Experience in research and evaluation principles, practices, and methodologies as well as working with business leaders and users of business processes to capture processes and identify issues and solutions.
• Experience in transportation programs, policy, federal and State legislative and regulatory processes.
• Experience researching requirements, regulations, and best practices.

Responsibilities

• Interpret and analyze policies, procedures and business processes
• Monitor program compliance
• Provide technical guidance related to performance management, organizational effectiveness and problem resolution across the agency
• Provide day-to-day leadership for critical functions within the Business Integrated Solutions Office
• Direct resources to carry out functions through the development, execution, and evaluation of programs
• Systematically analyze and re-engineer critical policies, procedures, functions, and processes
• Facilitate Claims adjudication by administering the administrative hearing process
• Direct others in using VDOT's data information systems to mine data and analyze and interpret results
• Develop automated management information reports
• Develop performance measures that ensure VDOT is meeting goals and objectives
• Provide functional leadership over business process re-engineering related to construction process improvement
• Provide day-day leadership over business process re-engineering of Maintenance and Operations business functions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed