Bursar Director

EVANGEL UNIVERSITY•Springfield, MO

1d•Onsite

About The Position

The Director of Bursar Operations provides leadership and oversight for all student billing, collections, accounts receivable, cash management, student refunds, financial aid posting, account reconciliation, and customer service functions. This position ensures compliance with institutional and federal regulations, maintains student account systems and processes, and serves as a primary resource for students, families, and campus departments regarding student financial matters.

Requirements

The position manages high-volume activities associated with monthly billing cycles, semester registration and refund processing, annual 1098-T reporting, audits, system implementations, and ongoing student account support.

Responsibilities

Hire, train, supervise, and develop Bursar Office staff.
Provide operational oversight and backup support for all office functions, including cashiering, accounts receivable, collections, Direct Loan cash management, reconciliation, refunds, and customer service.
Oversee campus petty cash operations, check scanning, electronic deposits, and business office mail processing.
Direct all tuition and fee billing, collection, payment, and accounts receivable processes.
Establish billing calendars, payment deadlines, registration timelines, and account management procedures.
Monitor student financial obligations, enrollment eligibility, payment activity, account holds, special payment arrangements, collection placements, and account write-offs.
Resolve complex billing, payment, and account concerns from students, parents, and campus departments.
Oversee the application of financial aid, student refunds, account adjustments, Direct Loan cash management, and reconciliation activities.
Coordinate with Financial Aid, Housing, Accounts Payable, and other departments to ensure accurate processing of student financial transactions.
Prepare audit documentation, support annual audits, manage 1098-T reporting, and ensure compliance with federal regulations and institutional policies.
Manage invoicing and billing processes for specialized academic programs, partnerships, third-party sponsors, Veterans Affairs programs, and AGTS-related fees.
Collaborate with academic and administrative departments to establish and maintain tuition, fee, and billing structures for all student populations.
Lead bursar-related operations within the Student Information System, including billing, registration, payment processing, reporting, and student account management.
Configure tuition and fee tables, troubleshoot system issues, implement system enhancements, and partner with IT to improve efficiency and reduce manual processes.
Support system transitions and operational changes, including Colleague implementation and related business processes.
Prepare financial reports and provide analysis for senior leadership.
Collaborate regularly with Financial Aid, Admissions, Records, Housing, Enrollment Management, Academic Affairs, IT, Business Office, and other campus departments to resolve issues involving student accounts and financial processes.
Serve as a primary information resource for students, families, visitors, faculty, and staff, providing guidance, support, and referral to appropriate campus resources.