Bulk Project Manager - ServiceMac

First American•Usa, SC

About The Position

Responsible for the successful onboarding of mortgage loans for ServiceMac clients. Coordinate with internal and external parties to ensure all onboarding activities are completed timely and accurately. Coordinate and communicate timelines / status to clients, external partners, internal teams, management, and impacted groups.

Requirements

Bachelor’s degree or equivalent combination of education and experience
4+ years of directly related experience
Leadership skills with ability to build consensus among disparate groups
Ability to manage multiple clients and projects/tasks simultaneously
Strong customer service skills
Strong internal communication skills including ability to work with various departments
Strong background in Mortgage Servicing, specifically Transfers of Servicing
Strong knowledge of department operating systems/applications and software/applications that integrate with those systems
Familiar with a variety of the field’s concepts, practices and procedures
Strong interpersonal, relationship-building and teamwork skills
Able to translate and communicate technical information to a nontechnical audience
Self-motivated; self-starter
Proficient in Microsoft Word, Excel and PowerPoint
Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

Responsibilities

Drive effective bulk loan onboarding processes.
Build and sustain client relationships.
Collaborate with clients, retiring servicers, and internal teams to ensure successful bulk loan transfer activities.
Conduct online meetings/conference calls to set expectations, establish timelines, collaborate with all parties about concerns and ensure appropriate follow-up.
Create and ensure project plans are kept up to date with all activities as they are completed.
Ensure accurate communication is disseminated across all stakeholders including internal teams, external partners and clients.
Provide the highest levels of professional customer service throughout the project lifecycle.
Conduct a post-onboarding Lessons Learned exercise to identify what went well, what challenges were faced (and how they were handled), and identify new best practices.
Responsible for updating and maintaining Bulk Procedures and Transfer Instructions.