Bulk Gas Technical Service Manager

Airgas•Appleton, WI

13d•Onsite

About The Position

The Bulk Gas Technical Service Manager oversees cryogenic project installations, maintenance, and repairs, provides direction to cryogenic staff, and maintains safety. The role partners with the field sales team to develop solutions for Airgas customers and responds to customer operational issues, evaluating bulk processes and providing training to improve or optimize them. The manager hires, manages, trains, and develops cryogenic staff and supports their continued learning. The position manages assets, manpower, and vendor relationships required for the Region’s bulk and micro bulk business. It leads or assists with scheduling installations at customer sites and Airgas facilities; develops schematics, layouts, and cost estimates based on site surveys; plans resource and equipment needs; and oversees execution of schematics, including process-flow and piping and instrumentation diagrams (P&IDs). The manager monitors preventive maintenance scheduling and completion, oversees system installations, removals, and service work, and coordinates painting of field assets when requested or required. The role is responsible for meeting applicable safety standards and initiatives, following company guidelines and procedures, and complying with government regulations. Additional duties and projects may be assigned. The position is based in Marinette, Wisconsin; Appleton, Wisconsin; or Ramsey, Minnesota, and requires frequent regional travel of 25% to 50%, occasionally overnight.

Requirements

A minimum of 5 years of technical experience in industrial operations management, including demonstrated leadership experience; an equivalent combination of education and experience may be accepted in lieu of specific industry experience.
Working knowledge of Google Suite applications and Microsoft Office, including Word and Excel.
Strong analytical skills and the ability to use metrics and related tools to improve production efficiency and effectiveness.
Mechanical aptitude.
Excellent oral and written communication skills, including clear communication, effective listening, and encouragement of open expression of ideas.
Ability to work effectively with people with varied personalities and backgrounds.
Ability to develop, read, and comprehend complex schematics.
Ability to work a flexible schedule to meet management requirements and customer expectations.
Math skills sufficient to perform arithmetic with whole numbers, fractions, and decimals and compute rates, ratios, and percentages.
Self-starter who is self-motivated, well organized, able to work independently, and able to work under some pressure to meet deadlines.
Detail-oriented with the ability to complete handwritten compliance documentation neatly and accurately.
Demonstrated dedication to product quality and customer satisfaction.
Ability to safely drive a forklift.
May occasionally need to lift or move up to 60 pounds and move up to 125 pounds with material-handling equipment.
Frequent regional travel of 25% to 50% of work time, sometimes requiring overnight travel.
Current driver’s license and minimum liability insurance as required by the state of vehicle registration.

Nice To Haves

Bachelor’s degree in Engineering, Chemistry, or a science-related field is strongly preferred.
Prior industry experience in gas, compressed or welding gases, or a related industrial setting, and/or prior bulk maintenance and installation experience.
Prior experience using SAP.

Responsibilities

Oversee cryogenic project installations, maintenance, and repairs, and provide direction to cryogenic staff.
Hire, manage, train, and develop cryogenic staff and support their continuous learning and knowledge maintenance.
Manage assets, manpower, and vendor relationships supporting the Region’s bulk and micro bulk business.
Partner with field sales to develop customer solutions, respond to operational issues, evaluate bulk processes, and provide training to improve or optimize them.
Lead or assist with scheduling installations at customer sites and Airgas facilities.
Develop schematics and layouts based on site surveys, submit cost estimates, and plan installation resource and equipment needs.
Oversee execution of schematics, including development of process-flow and piping and instrumentation diagrams (P&IDs).
Provide oversight for cryogenic system installations, removals, and service work as needed.
Monitor preventive maintenance scheduling and completion for cryogenic systems.
Request painting of field assets as requested or required.
Meet safety standards and initiatives for cryogenic system installation and service, following company guidelines and procedures and government regulations.
Perform additional duties and projects as assigned.