Building Support Worker

Low Income Housing Institute•Seattle, WA

4d•Onsite

About The Position

The Building Support Worker duties are primarily front desk, customer service and security duties for a building. This is a non-exempt, unionized position (OPEIU 8) working 24 hours a week, Saturday and Sunday from 8 AM to 8 PM.

Requirements

One year property security experience.
Excellent problem solving and conflict resolution skills.
Experience working with a low-income population.
Experience working with a diverse population.
Able to read, write and communicate in English.
Basic computer skills.
Must have reliable transportation.
Must pass criminal background checks and drug screening.

Nice To Haves

Experience in working in human services, customer service or related fields.
Administrative experience.

Responsibilities

Foster a safe, clean and peaceful environment.
Provide an onsite presence mainly at the reception desk monitoring the building through security cameras and monitoring the people as they enter and exit the building.
Operate all functions in the front desk/lobby area, including checking visitors in and out, answering telephones.
Enforce house rules and guest policies.
Monitor and approve individuals entering by presenting valid ID upon entering. And when exiting the property.
Monitor resident disputes, intervene to de-escalate and redirect residents when necessary.
Maintain shift log and other documentation related to resident activity in accordance with confidentiality guidelines.
Walk the perimeter of the building once an hour and each floor, as applicable.
Work cooperatively with case managers, office and maintenance staff, and visiting providers.
Refer residents to case managers and other staff as appropriate.
Respond to residents’ concerns and questions regarding the building.
Respond and implement fire/emergency procedures, as needed.
Respond as needed to medical emergencies or other urgent situations. Initiate action as required, including contact with emergency response systems and management personnel.
Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).
Engage with assigned training and comply with training deadlines.
Foster a clean and safe environment.
Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
Other duties as assigned.