Building Support Technician

Douglas County, CO•Castle Rock, CO

1d•Onsite

About The Position

This is highly responsible, complex technical and administrative work for the Building Division that requires excellent communication skills. This position handles a variety of important Division functions including: issuance of building permits, problem solving, providing excellent public service; and an array of daily diverse job assignments. Working as the backup for our elevator program including, inspections, permitting and invoicing processes. Generally, the hiring range is $48,906-$61,133 annually. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.

Requirements

High school diploma or GED.
Three year’s experience in dealing with public and performing varied office and administrative tasks supplemented by courses in in accounting, bookkeeping, budgeting, office administration or related work.
Excellent communication skills.
Customer service and technical accuracy are essential competencies for this position.

Nice To Haves

International Code Council (ICC) Permit Technician Certification is preferred.

Responsibilities

Shares responsibility for the daily functioning of the office by acting as a lead in performing midlevel security tasks in POSSE, including extensive contact with the public and staff; evaluating and anticipating complex issues that may arise and attempting to resolve and/or direct to the appropriate authority.
Assists contractors, homeowners and the public at the front counter and on telephone with a myriad of requests relating to building permits, inspections and web services.
Accepts, reviews and processes permit applications; checks for compliance with technical criteria and submittal requirements; reviews and issues permit.
Greets customers, answers telephones and emails and reviews forms for accuracy and completeness; explains permit procedures, forms, fees, determines if documents are missing, conveys messages, handles requests for information, resolves problems and complaints within realm of responsibility.
Utilizes computer for preparation of complex correspondence and spreadsheet development, data entry and inquiry, and records research and maintenance.
Initiates the permitting processes electronically for building, electrical, mechanical, plumbing, and demolition permits and upon approval, issues permits.
Receives payments for permits, re-inspection fees, and other fees at the front counter or by mail, processes payments accordingly and maintains statutorily required records. Processes refund requests from contractors and homeowners to submit to Treasurer for reimbursements.
Utilizes various computer systems and programs to enter, store and/or retrieve information as requested or otherwise necessary.
Establishes and maintains a variety of tangible documents, filing and retrieving information as requested or otherwise necessary for issuance of permits, including the preparation and processing of received file documents daily into electronic imaging.
Performs other duties as assigned.
Backup for elevator program including inspections, permitting and invoicing processes.