Building Supervisor

YMCA of Greenville•Greenville, SC

1d•Onsite

About The Position

The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living, and social responsibility. The Building Supervisor provides on-site support to staff during assigned hours when there is limited departmental leadership on site (typically evenings and weekends). The Building Supervisor serves as the manager on duty and is a liaison to departmental/executive leadership in the event of serious injury, accident, mechanical malfunction, grounds issues, and staff/member issues.

Requirements

Must be at least 21 years of age.
Current YMCA of Greenville Employee
Minimum two years of experience in customer service, preferably in the YMCA (either the Membership or Wellness Department).
Demonstrated leadership and high level of responsibility.
Ability to respond to safety and emergency situations.
Excellent problem-solving skills and ability to develop effective working relationships.
Ability to take initiative and respond to a variety of situations and manage several tasks and projects at the same time.

Responsibilities

Serves as manager on duty and provides overall coordination and general oversight of facility operations during assigned hours.
Ensures the proper operation of all equipment and mechanical systems while on duty and/or notifies proper off-duty personnel with issues beyond ability or authority to repair.
Constantly monitoring entire building to make sure everything is operating safely and effectively.
Assist in keeping the facility clean and orderly: cleaning, sweeping, wiping down walls and counters, picking up trash, etc. throughout each shift.
Supervise all on-duty staff in all departments during shift.
Monitor all areas and ensure that scheduled activities are taking place and that staff have reported for duty.
Report maintenance issues and projects as necessary.
Assume leadership during any incidents, injuries or emergencies and fills out incident reports as needed; notifies appropriate off-duty personnel as is necessary.
Use influence as the Building Supervisor to address staff and member issues that could result in unsafe conditions, as needed.
Document these issues with complete details for follow-up with management
Document any staff or member issues for follow-up with management.
Continually conduct facility walk-through and observe/report activity.
Engaging with members and providing great member service to ensure everyone feels safe and welcomed at all times.
Assist departments with any member complaints/issues or where an extra person is needed periodically (i.e. tours, bathroom breaks, towel bins emptied, etc.)
Ensure building is opened/closed (based on schedule) properly.
Building Supervisor Opening and closing checklists are to be completed with the assistance of other scheduled opening and closing staff.
Any other non-managerial duties as assigned by supervisor.
Adhere to policies related to boundaries with consumers
Attend/complete required abuse risk management training
Adhere to procedures related to managing high-risk activities and supervising consumers
Follow mandated reporting requirements
Adhere to job specific abuse risk management responsibilities
Front Desk Personnel- ensure consumers are properly signed in and out, ensure only authorized adults are allowed in the facility, etc.
Follow employees and volunteers screening requirements and use screening instruments to screen for abuse risk
Provide employees and volunteers with ongoing supervision and training related to abuse risk
Provide employees and volunteers with regular feedback regarding their boundaries with consumers.
Require employees and volunteers to adhere to policies and procedures related to abuse risk
Respond quickly to policy and procedure violation using the organization’s progressive disciplinary procedures
Respond seriously and confidentially to reports of suspicious and inappropriate behaviors
Follow mandated reporting requirements
Communicate to all employees and volunteers the organization’s commitment to protect their consumer from abuse
Report essential abuse risk management information to the board of directors