Good Shepherd Building Supervisor (Part-Time)

YMCA of Rock River Valley•Rockford, IL

3d•Onsite

About The Position

The Good Shepherd Building Supervisor is responsible for the overall supervision of the YMCA building and grounds during assigned hours with an emphasis on housekeeping, ensuring a safe and healthy environment for all. Must be able to uphold all YMCA safety and member service standards while focusing on positive relationships with all members, staff, volunteers and guests at the YMCA facility. The Good Shepherd Building Supervisor is an ambassador for the YMCA and should ensure delivery of high standards of customer service and cleanliness. No two days are the same in this role�but every day is centered on creating a safe, welcoming, and well-maintained environment where members can thrive. Start your shift by walking the facility, ensuring the building, grounds, and equipment are clean, safe, and ready to welcome members. Be a visible presence throughout the branch, greeting members, answering questions, and helping create a welcoming environment for people of all ages. Respond quickly and confidently to member needs, facility concerns, emergencies, and security situations while following YMCA policies and procedures. Take pride in your facility by completing cleaning tasks, restocking supplies, setting up spaces for events, and reporting or addressing maintenance needs. Support exceptional member experiences by working alongside Relationship Managers and other departments to ensure members receive outstanding service. Monitor activity throughout the building to promote safety, identify potential concerns, and proactively resolve issues before they become problems. Help improve the branch by identifying opportunities to enhance safety, cleanliness, risk management, and the overall member experience. Work as part of a team by participating in trainings, staff meetings, and collaborating with coworkers to support daily operations. End your shift knowing your work mattered, whether it was helping a member feel welcome, responding to an emergency, preparing a space for a community event, or ensuring every guest walked into a clean, safe facility. If you enjoy staying active, solving problems, and taking pride in serving your community, you'll find purpose in this role.

Requirements

Six months to one-year related experience and/or training desired.
Minimum age of 21 years old.
Excellent interpersonal skills.
Proven ability to work with children and adults of all ages.
High degree of self-confidence, problem solving, and conflict resolution skills.
Current Praesidium Academy training.
CPR, AED and First Aid certifications required within 90 days.

Nice To Haves

Previous customer service, sales or related experience strongly preferred.
Prefer knowledge of, and previous experience with, diverse populations.
Proven track record of developing authentic and deepened relationships with others.

Responsibilities

Overall supervision of the YMCA building and grounds during assigned hours.
Ensuring a safe and healthy environment for all.
Upholding all YMCA safety and member service standards.
Focusing on positive relationships with all members, staff, volunteers and guests.
Ensuring delivery of high standards of customer service and cleanliness.
Walking the facility to ensure the building, grounds, and equipment are clean, safe, and ready.
Being a visible presence throughout the branch, greeting members, answering questions, and helping create a welcoming environment.
Responding quickly and confidently to member needs, facility concerns, emergencies, and security situations.
Completing cleaning tasks, restocking supplies, setting up spaces for events, and reporting or addressing maintenance needs.
Supporting exceptional member experiences by working alongside Relationship Managers and other departments.
Monitoring activity throughout the building to promote safety, identify potential concerns, and proactively resolve issues.
Identifying opportunities to enhance safety, cleanliness, risk management, and the overall member experience.
Participating in trainings, staff meetings, and collaborating with coworkers to support daily operations.