Building Service Director - Permanent Hire

Now CFO•Salt Lake, UT

50d•Hybrid

About The Position

NOW CFO is working with a client in the commercial mechanical and plumbing contracting industry to hire a Building Services Director. The company is a well-established, $140M contractor specializing in sustainable mechanical and plumbing systems design-build, new construction, remodels, retrofits, service, and preventative maintenance. They operate using the EOS/Traction framework and report to the CEO. This is a senior leadership role with full ownership of the Building Services department. Service is a lifecycle business here every customer interaction either builds equity or erodes it. The ideal candidate leads through direct reports, not as a player-coach, and focuses their time on customer relationships, growth strategy, financial performance, and team development. This is a primarily in-person role based in Salt Lake City, with remote flexibility and travel limited to planned events. Hybrid scheduling is available after performance benchmarks are established.

Requirements

Leads through direct reports not a player-coach.
Service-business scale has led a service business with at least $2M in revenue ($5M+ strongly preferred).
Commercial or industrial mechanical service leadership fluency in HVAC and plumbing to evaluate scope, field execution, and customer outcomes.
Operating-system builders have built pricing guardrails, ticket QA, billing controls, KPI cadences, and accountability structures.
Margin & revenue capture proven, measurable improvement in gross margin and billing precision in a service environment.
Compensation design has designed or redesigned technician compensation to drive productivity and documentation quality.
Technology fluency energized by practical tools that improve service outcomes.

Nice To Haves

Experience leading a service business inside a larger construction or mechanical organization.
Ability to grow a PM contract base and build a recurring-revenue engine.
Background in EOS, Traction, or a similar structured operating framework.
Familiarity with service field-management platforms (ServiceTitan, FieldConnect, FieldEdge, BuildOps, or comparable).
Experience presenting financial and operational performance to executive leadership.

Responsibilities

Financial performance gross margin, revenue growth, revenue per technician, and department P&L.
Execution excellence standardized field execution, ticket quality, documentation standards, and billing accuracy.
Pricing discipline establishing margin floors, pricing guardrails, and approval structures.
Technician development performance management, compensation architecture, and career pathing for the field team.
Customer strategy defining the ideal customer profile, optimizing revenue mix, and strengthening retention.
Cross-functional partnerships aligning with Sales, Construction, Operations, and Centralized Services across every handoff.
Safety culture reinforcing field safety behaviors, near-miss reporting, and 100% compliance on toolbox huddles.
Technology & AI adoption applying practical tools to improve documentation, dispatch, training, and workflow efficiency.

Benefits

Base salary: $160,000–$180,000; total target compensation (base + performance bonus): $227,000–$256,000.
Variable pay tied to departmental and company net margin with no ceiling above target.
3 weeks PTO + 6 paid holidays
401(k) with 4% company match
Medical & dental: 100% of premiums paid for employees and family
Optional: vision, short- and long-term disability, accident insurance, hospital indemnity
Employer-paid life insurance
Vehicle allowance + cell phone reimbursement
Uncapped professional development budget executive education, leadership programs, industry conferences
Loyalty bonus program