Building Security Supervisor (Part Time)

MSG Entertainment Holdings•New York City, NY

4d•Onsite

About The Position

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes , which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com . The Part-Time Arena Security Supervisor will be responsible for providing exceptional guest experiences throughout our venues as they relate to event and building security. The Part-Time Arena Security Supervisor will focus on partnering within Venue Operations and across functions to accomplish work through others in a fast-paced, dynamic environment. Success in this role is demonstrated by creating a safe and secure environment without sacrificing an exceptional guest experience, committing to continuous learning and development, and achieving strong business results.

Requirements

3+ years of supervisory experience in security, law enforcement, or a military field, and preferably have knowledge of events, sports, and theatre operations within an entertainment venue.
60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework.
Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization.
Experience completing reports and documenting staff performance is essential.
Ability to engage and develop collaborative relationships and influence within a team and across functions.
Demonstrated experience coaching, mentoring and developing staff to perform at high levels and holding team accountable for achieving business goals and objectives.
Comfortable with managing conflict and responding to customer problems with a sense of urgency.

Nice To Haves

Knowledge of events, sports, and theatre operations within an entertainment venue.

Responsibilities

Accountable for daily supervision and leadership of building and event security officers.
Ensure security officers are engaged, upbeat, and capable of delivering exceptional guest experiences in a safe and secure environment.
Ensure that all security officers are aware of their post and assignment responsibilities.
Ensure all security officers are in proper uniform and are not utilizing personal mobile devices for non-security related matters.
Assess, train, evaluate, and coach front line colleagues utilizing previous experience and company-provided programs.
Responsible for various administrative items such as scheduling, invoices, incident reports, daily reports, and documentation logs.
Responsible for ensuring that security office space and equipment are prepared to support security operations; work with adjacent teams to address maintenance, custodial, and facility issues.
Address customer concerns, feedback, and suggestions in a timely and efficient manner.
May be tasked with managing or supporting additional security programs that facilitate security operations.
Supervise Security Operations Center (SOC) staff and Building Security Officers as needed.
Communicate security matters with the SOC, including requests for video surveillance or incident assistance.
Collaborate with MSG Departments such as Guest Services, Production, and Building Operations to ensure a safe and secure environment.
Support and strengthen access control operations by reviewing, monitoring, and improving physical access procedures.
Assist in evaluating incident trends, identifying procedural gaps, and recommending corrective actions.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.