On-Call, Building Resident Manager (Berkeley, CA)

Santa Clara University•Berkeley, CA

5d•Onsite

About The Position

The Building Resident Manager (BRM) contributes to the hospitality, safety, and security of the graduate student residences of the Jesuit School of Theology of Santa Clara University (JST-SCU) so as to maintain an environment conducive to student safety and success. The BRM apprises JST-SCU Housing Office and/or the Santa Clara University Housing Office of any maintenance or tenant related issues. Moreover, the BRM serves within an on-call capacity to respond to the emergency needs of residents during the school’s non-business hours. The Building Resident Manager team consists of three JST graduate students, serving on a rotational basis throughout the academic school year as well as during vacation and break periods to assist in the management of JST-SCU student housing. Effective communication between the BRM, the Director of Finance and Administration and the SCU Housing Office is critical for success within this role.

Requirements

Must be in your second year or greater in your studies at JST.
Must be willing to work as part of an on-call duty rotation team.
Must be flexible and willing to adapt work hours.
Must have excellent verbal and written communication skills.
Intercultural competence: BRM must be able to communicate effectively with tenants from different countries or regions than the U.S. who may not be familiar with Berkeley and JST-SCU housing practices and policies (e.g. recycling, no-smoking policy) and American appliances and fixtures (e.g. laundry, garbage disposal, smoke alarms, thermostats and heating systems, stoves, locks and keys, etc.)
To serve as a BRM you must be a current, registered student at the Jesuit School of Theology of Santa Clara University.

Nice To Haves

Previous experience in building management and/or residential life is preferred.
Community development experience is preferred.

Responsibilities

Responsible for the check-in and check-out process for residents and for properly completing Unit Condition Reports during check-in and check-out periods for the three JST-SCU residences in Berkeley.
Complete housewares and linens condition reports upon check-in and check-out for Renewal Program students who are issued housewares and linens.
Assemble packages of optional housewares and linens according to the list checked off by the tenant upon move-in, and deliver these housewares packages or coordinate with the Facilities team for delivery to the tenants’ apartment.
Thoroughly orient new residents to their building, indicating trash/recycling/compost bin locations and sorting instructions, laundry location, utilities closet, in-sink garbage disposal, the housewares exchange area located in the basement of the 2466 Virginia building, safety and security policies in residences, wireless access, and other matters pertaining to the buildings.
Carry the resident manager cell phone while on duty after hours and will respond, when serving on-call, to the emergency needs of JST residents and properties during JST’s off business hours; on-call response will include providing entry to residents who have locked themselves out of their apartments, and calling the Facilities staff when necessary to address urgent maintenance issues.
Take the trash, recycling, and compost bins to the curbside on scheduled pick up days and promptly returning bins to designated area after pickup.
Keep public areas, including the laundry room; trash and obstacle free, and notify Facilities of areas that need to be cleaned.
Maintain the bulletin boards in main residence hall.
Inform either JST-SCU of maintenance requests, tenant concerns, neighbor complaints, and maintenance, safety and security concerns throughout the building and property.
Monitor the wireless signal in the residence and inform the JST-SCU Housing Office of service interruptions.
Ensure that fire doors remain closed at all times.
Notify Facilities of any malfunction of fire alarm equipment.
Notify Facilities of any malfunction of building lights, including exterior lights and lights in common rooms.
Clear deliveries from entryways.
While serving on-call after hours, respond within 20 minutes or less and/or return to campus in 20 minutes or less.
Maintain a current cell phone and e-mail lists for all tenants.
Communicate with tenants regarding JST-SCU Housing policies and general maintenance and safety issues in the building.
Address noise complaints or violations of housing policies; when policy violations are encountered, inform JST-SCU Housing Director of the violations as well as communicate any tenant issues that cannot be resolved by the BRM.
Actively work to create and cultivate a welcoming community atmosphere within the building; plan at least two gatherings per semester in the residence to foster community among tenants.
Attend monthly meetings with team of BRMs, the JST-SCU Director of Finance and Administration and the SCU Assistant Director of Buildings and Grounds.