Building Monitor

City of Fishers•Fishers, IN

7d•Onsite

About The Position

The City of Fishers is seeking a responsible and reliable Building Monitor to oversee the safety, security, and general use of The Fishers Community Center during evening and weekend hours. This position plays a key role in ensuring the building is a safe, welcoming, and well-maintained environment for staff, visitors, and community members.

Requirements

Two (2) or more years of experience in a customer service role with decision-making and/or de-escalation experience.
Experience providing a high level of customer service to diverse internal and external customers.
Requires the ability to remain calm and professional in tense or challenging situations using de-escalation techniques to defuse conflicts and maintain and safe, welcoming environment.
Ability to work in an environment with frequent interruptions and background noises.
Must have an Adult CPR/AED, First Aid certifications or ability to obtain within the first 60 days. Training will be provided.
Must be able to work a variety of shifts including evenings and weekends.

Responsibilities

Act as the on-site point person for visitors, program participants, and community members for the Community Center when a manager is not on duty.
Ensure all building rules, policies and procedures rules are followed by members and guests.
Conduct regular walkthroughs of the facility, parking areas, and outdoor amenities (e.g. dog park), to ensure cleanliness, safety, and compliance with facility rules.
Address disruptive behavior or disputes among patrons or between patrons and staff with calm, professionalism, and neutrality; apply established de-escalation techniques to resolve situations safely and respectfully.
Refer complex, sensitive, or unresolved issues to a manager as needed for appropriate resolution, thoroughly document incidents.
Provide excellent customer service to all internal and external customers by addressing inquiries, resolving concerns, and fostering a welcoming and inclusive environment.
Maintaining cleanliness and tidiness of the workspace and equipment.
Ensure safety of patrons and be prepared to take charge in an emergency if necessary.
Act as a first responder in the event of an emergency, providing immediate assistance, administering first aid or CPR as needed, and following proper emergency protocols to ensure member and staff safety.
Report any emergencies immediately and complete accident reports as necessary.
Perform other related duties as assigned.