Building Manager (Live-In)

The New Vista Society•Burnaby, BC

1d•CA$52,000 - CA$57,000•Onsite

About The Position

We are seeking a dedicated and experienced full-time Live-In Building Manager for a property in Burnaby. You will be New Vista's representative in matters of resident relations and responsible for security, maintenance and administrative functions. You will be the front-line contact for our tenants to ensure successful tenancies, the safety an well-being of tenants, and the effective operation, maintenance and report of the building. Responsible to ensure public and common areas are maintained, and on-line records and other files/records are accurate/maintained. This role is live-in position.

Requirements

Two (2) years of recent experience as a Building Manager or an equivalent combination of education, training and experience
Strong knowledge of building structures and systems with an ability to recognize and address deficiencies
Working knowledge of the Residential Tenancy Act & Provincial compliance regulations
Demonstrates a positive attitude and passionate to maintain a great environment for tenants/residents
Possess good organizational and problem-solving skills
Intermediate MS Office skills (Word/Excel)
Good interpersonal & communication skills and ability to build strong relationships with all levels across organization.
Have a record of effective tenant relations, conflict resolution, facility maintenance and security, including compliance with regulations
Valid BC Driver’s Licence.

Nice To Haves

preferably with post-secondary education in the social services related field or has completed a Building Manager Certificate or Maintenance Program

Responsibilities

Handle tenant inquiries, complaints and requests promptly and professionally
Maintain positive relationships with tenants to ensure satisfaction and retention
Enforce lease agreements, including rent collection and lease renewals
Communicate important information, such as maintenance schedules or policy changes
Distribute tenant notices and letters as directed by the Property Manager or Property Assistant
Book amenities, arrange for payment and complete check-in and check-out inspections
Oversee regular maintenance and repairs of the property
Generate work orders for maintenance staff
Request scheduling from Property Manager & Maintenance Supervisor and assist contractors and maintenance staff and accept completed work where required
Perform routine inspections to identify and address maintenance issues
Ensure the property is safe, clean, and well-maintained always
Maintain an adequate supply of supplies and materials for the required maintenance and repairs
Ability to carry up to 50lbs and other assigned duties
Support the Property Manager with advertising and promotions for available and vacant suites
Screen potential tenants, conduct background checks, and verify references
Assist where needed on preparing and executing lease agreements with Property Manager/Assistant
Schedule and complete move-ins and move-outs, including inspections and paperwork
Enforce safety and security protocols
Address security concerns and maintain a safe environment for residents
Coordinate emergency response procedures and be available for emergencies
Prepares detailed incident reports related to accidents, injury, damage to the property, altercations, or theft
Provide site access to contractors
Ensure the property complies with local and state regulations
Keep up to date with zoning laws, building codes, and housing regulations
Maintain accurate records of all property-related activities
Document maintenance requests, repairs, and lease agreements
Keep records of tenant communications and lease renewals
Provide updates on property performance, maintenance and financials
Cooperate and monitor on-site staff, such as maintenance and cleaning personnel
Foster a collaborative and productive team environment
Prepare and submit weekly operations reports to Property Manager
Identify areas for improvement and implement strategies to enhance property operations
Stay updated on industry trends and best practices
Be available for after-hours emergencies and coordinate emergency response teams when necessary
Minor electrical duties, such as changing fuses, stove elements, switch/outlet covers, light bulbs and tubes, check breakers, test emergency lighting, check/reset time clocks and adjust thermostats; inspection of electrical room in compliance with Fire Safety Plan
Minor plumbing maintenance such as washer/stems, spouts/aerators, shower heads, flush handles, toilet seats, check shutoffs, caulk bathtubs, clean sink traps, snake drains and toilet auger to be used (if required)
Minor carpentry maintenance such as hardware replacement (locks, stops, striker plate, handles, hinges and back sets), adjust weather stripping, repair/replace bathroom hardware and accessories, repair drapery tracks and fittings, secure broken windows and doors, touch-up painting and staining, adjust handrails, caulking, adjust door closers.
Minor mechanical maintenance: Inspection of mechanical equipment
Minor appliance maintenance such as change butter doors, freezer doors, crisper trays, bottle bars, moving and levelling of appliances, duct work repairs for dryers, replace supply hose for washers
Minor exterior maintenance such as fencing (re-nailing boards and repair hardware), repair/replace signage and numbers
Performs various inspections on a regular basis e. boiler rooms, fire alarm logs, security systems, etc., or on vacancy and arranges for repairs and/or maintenance
Identifies minor deficiencies in the performance of routine work specifications (e.g. painting services, flooring, millwork, pesticides applications, etc.), reports to the Contractor and facilitates remedial
Identifies and reports major deviations in contract performance to the maintenance supervisor
Provides assistance to and monitors work performed by contractors
Reports hazards, unusual occurrences, accidents, and unsafe situations or faulty equipment/furniture to Property Portfolio Manager
Other related duties as directed

Benefits

$52,000 - $57,000 per annum (compensation depending on experience) plus live-in accommodation
On-Call as required (Mon to Fri)
Group Benefits (extended health, dental, vision, Life, AD&D, Disability Insurance)
Municipal Pension Plan with employer contributions
4 weeks Vacation
13 Statutory Holidays
Additional paid sick leave credits (above & beyond the standard ESA)
Professional development opportunities
Supportive and collaborative team environment
Company events and activities
On-site parking