Building Liaison

ABM • Austin, TX

2d • Onsite

About The Position

ABM is seeking a highly organized, customer-focused Building Liaison to serve as the primary connection between building occupants, Facilities Management, Security, EHS, and service partners. This role ensures a safe, efficient, and positive workplace experience by coordinating daily operations, communicating service impacts, and helping maintain a high standard of building performance.

Requirements

• Experience in Facilities, Workplace Experience, Hospitality, or similar.
• Strong communication and customer service skills.
• Ability to multitask and manage fast-paced environments.
• Familiarity with CMMS systems (Corrigo, ServiceNow, Maximo, etc.).
• Strong problem-solving and follow-through skills.
• Experience in corporate office or multi-tenant buildings.
• Familiarity with EHS, security, or contractor/vendor coordination.
• Ability to interpret floor plans and occupancy maps.
• Customer-first mindset
• Organization and time management
• Clear, professional communication
• Attention to detail
• Service coordination and ownership
• High emotional intelligence

Nice To Haves

• Ability to walk building floors several times daily.
• Ability to lift up to 25 lbs when needed.
• Ability to respond to occasional after-hours or emergency needs.

Responsibilities

• Act as the on-site single point of contact for building occupants.
• Respond to comfort issues, inquiries, and workplace concerns.
• Conduct routine floor walks and identify improvement opportunities.
• Manage and triage service tickets in the CMMS system.
• Coordinate with facilities technicians, custodial teams, vendors, and security.
• Support planned maintenance, events, executive visits, and room readiness.
• Assist with emergency response communication and coordination.
• Enforce building policies, safety standards, and access requirements.
• Maintain accurate records, dashboards, and reporting logs.

Benefits

• ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed